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dougg2365272
Participant
January 23, 2018
Answered

Adobe Resource Synchronizer wants to... pop-up

  • January 23, 2018
  • 1 reply
  • 2661 views

Whenever I open an PDF File I get the following message:

Adobe Resource Synchronizer wants to use your confidential information stored in "V3.service.acrobat.com" in your keychain.  to allow this enter the "login" keychain password.  There is then a box to add the password and then three boxes where I would choose one and they are "Always Allow", "Deny", and "Allow".

I have entered my Adobe Password and it is not accepted so I have no idea of where to find the correct password or how to get the message stopped.  Even if I check "Deny" it seems to make no difference as I am still able to open the file.

Hope someone can give me the answer as it is a pain in the next to keep getting this message.

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    Hi Dougg,

    Sorry for the delay in response.

    Assuming that you are on Mac.

    As you get the pop-up for a login keychain password, it may be referring to the password of Mac administrator password.

    Please try to enter the Admin password and check if that helps.

    Also, refer the troubleshooting steps mentioned in this thread with the similar issue: Get constant pop-up "AdobeResourceSynchronizer wants to ..."?

    Check if any of the steps there help in resolving the issue.

    If you still experience the issue, please let us know the following:

    - OS version on your Mac.

    - Adobe Application name and version number. (Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC )

    Let us know if you need any help.

    Regards,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    February 9, 2018

    Hi Dougg,

    Sorry for the delay in response.

    Assuming that you are on Mac.

    As you get the pop-up for a login keychain password, it may be referring to the password of Mac administrator password.

    Please try to enter the Admin password and check if that helps.

    Also, refer the troubleshooting steps mentioned in this thread with the similar issue: Get constant pop-up "AdobeResourceSynchronizer wants to ..."?

    Check if any of the steps there help in resolving the issue.

    If you still experience the issue, please let us know the following:

    - OS version on your Mac.

    - Adobe Application name and version number. (Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC )

    Let us know if you need any help.

    Regards,

    Meenakshi

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