SHANE279986911s69

Participant

Question

Adobe sign in prompt when saving pdf to desktop or folder even though we have a perpetual license.

Forum|Forum|3 years ago
January 19, 2023
2 replies
800 views

We have Acrobat 2020 Std and now get prompted to sign into Adobe Sign in. Adobe sign in prompt when saving pdf from Edge to desktop or folder even though we have a perpetual license. Why is this happening? Started last week, a lot of users were told to do Windows updates before that. When we first install the product we had a choice of sign in or skip and always choose skip, the skip button option is no longer there.

PDF and browsers

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Legend

Hi SHANE279986911s69,

Thank you for your patience so far.

We have released an optional update for the application that addresses this issue. Please try updating the application to the latest version.

For more information on the update, refer to the following help page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html.

Let us know how it goes.

Thanks,

Meenakshi

AkanchhaS8194121

Legend

Hi @SHANE279986911s69

Thanks for reporting this to us. We are investigating the issue on our end.

Meanwhile, could you please try setting the following preference in Acrobat and confirm if this fixes the issue-

Launch Acrobat.
Go to Edit->Preferences->General
turn off: Show online storage when saving files

Thanks,

Akanchha

SHANE279986911s69Author

Participant

That worked, Thank you!