Adobe Sign popping up someone else in web browser

Question

When I send, or anyone sends a document to be signed to one of my users, when she clicks to sign, it automatically fills in someone else's name. She has to click clear, and then type in her name. Where is this cache kept in Windows or MS Edge? She does not have Adobe installed on her PC or an Adobe account.

AkanchhaS8194121 · Answer

Hi there,

Hope you are doing well. We're sorry for the delay in response to your issue reported above.

1- The user who's experiencing the issue, is she receiving the document with the signature filed already assigned on it? Or how exactly is she signing the document?

2- Ask the user to check her Adobe profile details. If she always gets the autofill details of someone else's name, then there is most likely a chance that she has the incorrect information set up in her own account.

Login to Adobe.com following these steps and check the details : https://helpx.adobe.com/sign/kb/change-adobe-sign-profile-name-for-adobe-id.html

Let us know if that helps.

Thanks,

Akanchha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded