Skip to main content
S
Sue25241876n9fy
Participant
July 14, 2022
Answered

Adobe stays open after quick print

  • July 14, 2022
  • 15 replies
  • 21286 views

When opening from a PDF Adobe stays open and I need to manually close it each time, annoying when you have loads to print! Can anyone help please?

 

    Correct answer Amal.

    Hi All

     

    Hope you are doing well.

     

    This issue got resolved with the recent update version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    15 replies

    B
    bethany_5182
    Participating Frequently
    October 2, 2025

    As of 10/02/2025 this has started happening again. I checked for updates and there are none, must be another bug. Adobe please fix this! I do "quick print" many times a day in my email and this is so annoying!!!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    October 8, 2025

    Hello @bethany_5182

     

    I hope you are doing well, and thank you for reaching out.

     

    Could you please collect the logs and share them with us for further investigations? To collect the logs, download and run the Log Collector tool. Ensure that you select all log options and attempt to reproduce the issue. After that, close the Log Collector tool; it will generate the logs along with a log ID. Please share this log ID with us for further investigation.

     

    Thanks,

    Anand Sri.

    Amal.
    Community Manager
    Amal.Community ManagerCorrect answer
    Community Manager
    August 9, 2022

    Hi All

     

    Hope you are doing well.

     

    This issue got resolved with the recent update version 22.2.20191. Please update the application from the help menu > check for updates and reboot the computer once.

    You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

     

    Regards

    Amal

    D
    Dawn253835504c7s
    Participating Frequently
    August 9, 2022

    I downloaded the fix and rebooted my machine.  It still leaves the program open, it just minimizes it to the task bar.  This is still a waste of computer resources as it stays open, and my time to close the program.

    P
    Paige25417889yj8o
    Participating Frequently
    August 9, 2022

    Yes, it's an improvement, but I don't remember it staying open and minimized before either.

    S
    Scott25480779giy6
    Participant
    August 2, 2022

    ustomer is quite unhappy about this. She prints everything, deals with many PDFs daily and does not welcome disruptive change, so I'm reluctant to replace Adobe Reader DC with a competing product.

     

    I found previous versions of Adobe Acrobat Reader DC at ftp.adobe.com but they are from 2020 which is a bit old.

    Does anyone know where more recent versions can be found?

    X
    xavier25485015cq21
    Participant
    August 2, 2022

    Hello,

    The same problem for me, always no solution please?

    Thx

    D
    defaultd9h38wufdx18
    Participant
    August 1, 2022

    I reported this on the bug report page:

    Adobe Not Closing after Quick Print – Share your feedback on Acrobat DC (uservoice.com)

     

    Please upvote it so they take notice and fix it.

     

      C
      Chris2542793697pp
      Participant
      July 28, 2022

      Two weeks now.

       

      Is there any update or a fix at this point?

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        July 29, 2022

        Hi there

         

        In order to get the issue addressed, we need your help.

         

        Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

         

        Regards

        Amal

        C
        Chris2542793697pp
        Participant
        July 29, 2022

        Done. I messaged you the links as well.

        C
        christine254187562anb
        Participant
        July 27, 2022

        Same issue

          P
          Paige25417889yj8o
          Participating Frequently
          July 27, 2022

          I am having the same issue just in the last few weeks when I never did before. It's so obnoxious. Please fix!

          D
          Dawn253835504c7s
          Participating Frequently
          July 25, 2022

          I'm having the same issue here.  Kind of defeats the purpose of a "quick print" if you have to close the program.

           

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            July 27, 2022

            Hi  @Dawn253835504c7s 

             

            Please collect and share the logs as requested above so that we can drive this toward the fixing of the issue. 

             

            Regards

            Amal

            S
            Seornia
            Participant
            July 19, 2022

            I am also having this problem. Fingers crossed they get it fixed in the next update. It is extremely annoying when you are either printing multiple items or trying to type something directly after. It wouldn't be so bad if it didn't pop up on top of everything as well! 

             

            In my case, I quick print directly from the email attachment, then reply to the email. Unfortunately now it is popping up on top of everything, but not instantly so it generally interrupts my reply. Now I have to minimize/close adobe before I can continue my reply and go to the next email. It is very frustrating when I have 10+ similar emails and we are extremely busy. 

              Amal.
              Community Manager
              Amal.Community Manager
              Community Manager
              July 19, 2022

              Hi there

               

              We are sorry to hear that.

               

              Would you mind collecting Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

               

              Regards

              Amal

              S
              Sue25241876n9fyAuthor
              Participant
              July 29, 2022

              Is there a solution for this yet please, so annoying! 

              P
              Paul@TSI
              Participant
              July 19, 2022

              A temp work around is the following:

              -Reboot or make sure all instances of adobe are closed (check task manager)

              -Open adobe manually and minimise to the task bar

              -Use quick print as usual, the quick print window will open and close correctly now leaving the blank open adobe you manually opened first there on the task bar, still minimised out of the way.

              Until Adobe gets this bug patched it's a good (tested) work around.

                P
                Paige25417889yj8o
                Participating Frequently
                July 28, 2022

                To everyone else reading this--this does work as a (hopefully) temporary workaround. I just tried it. Now I just have to keep it opened and minimized all day grrrr....

                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices