Skip to main content
C
caroleannmarie
Participant
December 5, 2016
Question

Adobe stops working and then shuts off....

  • December 5, 2016
  • 1 reply
  • 473 views

For months now I have had this problem. I open documents... sometimes only one but most often it is when I have three or more open. Within minutes there is a pop up window saying that Adobe has a problem it is investigating... then another window pops up and tells me it must close the program. The first time this happened I discovered I had to update my Adobe Reader... but now it is happening again... ugh...

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 5, 2016

    Hi caroleannmarie,

    Could you please confirm the operating system that you are using, is it a Mac or Windows computer?

    If its a Windows, then you may refer to the help document Troubleshoot errors, freezes | Adobe Reader | Windows  and try resetting the preferences of application (as mentioned in step-5)

    If its Mac, then-

    • Quit Reader.
    • Drag the following files from the Users/[Username]/Library/Preferences folder to the Desktop:
    • Acrobat WebCapture Cookies
    • com.adobe.Acrobat.Pro.plist or com.adobe.Acrobat.Pro_x86_9.0.plist
    • Acrobat Distiller Prefs and com.adobe.Acrobat.Pro.plist (if you are troubleshooting an issue with Distiller)
    • The Acrobat folder, which contains preferences for forms (MRUFormsList), collaboration (OfflineDocs), and color settings (AcrobatColor Settings.csf)
    • Restart Reader, it creates new preferences.

    Regards,

    Akanchha

    C
    caroleannmarieAuthor
    Participant
    December 5, 2016

    My operating system is Windows 10 anniversary edition. That article discusses Windows 2000 and Windows XP I have already looked at that article before I posted this. Thanks anyways!  Carole

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    December 5, 2016

    Thanks for sharing the information.

    even though its windows10 please try resting the preferences of the application

    File Explorer\ %Appdata%\Roaming\Adobe\Acrobat\[version]

    Move the Preferences folder to another location (for example, C:\Temp)

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices