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geoffl49813683
Participant
November 20, 2017
Answered

Adobe Updates - issues with cant connect to dde server

  • November 20, 2017
  • 3 replies
  • 3322 views

i have multiple instances of adobe that have updated on the 16/11/2017 and since the update the Adobe has issues with error message cant connect to dde server.

I have installations with creative suite.

I have installations with stand alone adobe with different versions.

why does adobe doe this when it updates?

Who should we send a invoice to Adobe for all the IT support hours?

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    3 replies

    M
    melaniem58144494
    Participant
    November 23, 2017

    Hi

    Any word on this issue being resolved?

    Have looked at above messages, no resolution here.

    48 hours ago I had an Adobe support technician take over my laptop and uninstall creative cloud and reinstalled Acrobat.

    Worked for one pdf, open another simultaneously and crash boom bang.

    Today I cannot even open a pdf. Why is it taking them so long to solve this one ?

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438
    Adobe Employee
    November 24, 2017

    Hi all,

    Sorry for the inconvenience.


    We are aware of this issue and the fix is currently undergoing internal validations. We will confirm once the patch is available for general public.

    Thanks for your patience,

    -ashu

    AshuMittal9644438
    Adobe Employee
    AshuMittal9644438Correct answer
    Adobe Employee
    November 29, 2017

    Hi all,

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

    Please try it out and let us know your feedback.

    Thanks for your patience and support!

    -ashu

    A
    Anonymous
    November 21, 2017

    I am too having this issue on two of our customers networks their version is 18.009.20044.55097.

    I have checked the registry value and it is already set to AcroViewR18.

    the only way I can get the application to re open after it freezes is to close all instances in task manager and re launch.

    this only works for around an hour until the same thing happens..

    AnandSri
    AnandSri
    Legend
    November 20, 2017

    Hello Geoffl,

    We apologize for the inconvenience caused, as per the description above, you are getting an error message of "Unable to connect to DDE server", Is that correct?

    Please try the following troubleshooting steps:

    1) make sure that the application is not open to the Task Manager.

    • Go to the task manager by pressing Ctrl+Alt+Del
    • Go to the processes in Task Manager
    • End all processes related to Acrobat Reader
    • Launch Acrobat Reader again.

    2) Repair the application. Open Adobe Acrobat Reader and navigate to Help menu > Repair installation.

    3) Check the file association on your system.

    Check if this helps.

    If the issue persists, please help us with the following details:

    • Dot version of Reader, check for Help>About Adobe Reader.
    • Is it a Mac or Windows machine.

    Keep us posted with the results.

    Regards,

    Anand Sri.

    W
    Willirish
    Participant
    November 20, 2017

    I am currently having the same issues with over 200 windows 10 machines in our network running version 2018.009.20044. All users are getting the failed to connect to a DDE Server. Only way round it I've found so far is to run the adobe removal tool, and reinstall Adobe reader 11.

    Repairing the install does nothing.

    K
    Adobe Employee
    Kshakti
    Adobe Employee
    November 21, 2017

    Hi Willrish,

    Please try the below and let me know if it resolves the issue at your end.

    Navigate to HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application
    Change the Key "AcroviewA18"  to  "AcroviewR18.

     

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