Participant

Answered

Adobe won't launch

Forum|Forum|7 years ago
October 4, 2018
3 replies
5169 views

Opening a PDF attachment in an email, Adobe will not launch. Uninstall Adobe Reader DC and re-install. Then it works perfectly for about a week and then does the same thing again. I am continually having to uninstall and re-install. Who can help with this problem?

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Correct answer Ayush__Jain

Hi All,

We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards

Ayush Jain

Ayush__JainCorrect answer

Adobe Employee

Hi All,

We acknowledge the issue and Adobe Acrobat and Reader official update (19.008.20074) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

Please try it out and let us know your feedback.

Thanks for your patience and support!

Regards

Ayush Jain

B

berenicep76341989Author

Participant

Thanks very much indeed!! Now, can you please send me the link to the update? I clicked on your link below but couldn’t see where to install the update. Thanks for your continued help. I experienced the same problem only this morning!

Regards

Berenice Pilcher (frustrated customer)

Ayush__Jain

Adobe Employee

Hi,

Download link is available 19.008.20074 Optional update, October 08, 2018 — Release Notes for Acrobat DC Products

See for Reader : AcroRdrDCUpd1900820074.msp

For Acrobat : AcrobatDCUpd1900820074.msp

Thanks

Ayush

rayc74888716

Participant

Also having this issue after latest update.

Ayush__Jain

Adobe Employee

Hi ,

Sorry for the issue that you are facing while using Adobe Acrobat Reader.

I would request you to kindly share the Crash dumps when Reader Crashes for you.

Here is how you can collect the crash dump :

When Reader Crashes (If you get this error message "Adobe Reader has stopped working") , Can you please share with us the Crash Logs .

For Getting the Crash Logs:

a. When Acrobat Reader Crashes , Open Windows Task Manager

b. -> Got To Processes, There you can see a process "Adobe Acrobat Reader DC" / AcroRd32.exe

c. Right Click on this process and click "Create Dump File"

d. Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

e. Save this DMP file on any Cloud Storage and Share the link for that with us on mail at ajain@adobe.com

We will try to analyze your issue on priority once you share this information with us.

Thanks,

Ayush Jain

B

berenicep76341989Author

Participant

Thanks, I don’t get a message at all, it just won’t launch. Click on the shortcut and nothing happens. Click on the PDF attachment… nothing happens. Nothing appears in the task manager as it is not running.

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