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S
s630903
Participant
October 18, 2019
Question

AdobeAcrobatReaderDC(19.021.20048) RuntimeError(abnormal program termination)

  • October 18, 2019
  • 1 reply
  • 1443 views

Hi.

When starting AcrobatReaderDC from around October 15th, there is a problem that "VisualC ++ RuntimeError" is displayed and the application terminates.

Even if you re-create the profile or update to the latest version (19.021.20048).

The only way to fix it was to delete “Home.aapp” in “AcroApp”.

If "Home.aapp" is deleted, RuntimeError does not occur.

 

Does anyone else have the same problem?

 

(Japanese -> English,Translated on Google)

 

This topic has been closed for replies.

1 reply

Meenakshi_Negi
Meenakshi_Negi
Legend
October 18, 2019

Hello,

 

Thank you for reaching out.

 

Could you please confirm the OS version you are working on? 

Please make sure that you install all the mandatory and optionla updates.

Reboot the machine and check if you still expreicne the same behaviour.

 

Let us know how it goes.

 

Regards,

Meenakshi

S
s630903Author
Participant
October 21, 2019

Hello.

 

Thank you for your reply! The OS uses Windows 10 (1809 / 17763.805). The update program has also been applied to the latest version. I restarted my computer, but it still doesn't start with an error.

S
s630903Author
Participant
October 24, 2019

Hello.

 

I will report the cause of the problem.
The cause was in the registry, not the program.

 

[Error key]
Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral\cRecentFiles

 

The keys under cRecentFiles (c1, c2, etc.) have a setting value of [tDIText], but if this setting value disappears, it will crash.

Reproduced by deleting tDIText as a trial.

I don't know why tDIText disappeared, but for the time being I solved it myself!

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