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J
JLRabacal
Participant
March 22, 2024
Question

adobr acrobat frezzes.

  • March 22, 2024
  • 1 reply
  • 268 views

when opening any pdf file i got the error message "adobe_licensing_wf_acro.exe" and the app shuts down.

Any help on this issue ? Thks

    This topic has been closed for replies.

    1 reply

    Amal.
    Amal.
    Legend
    April 1, 2024

    Hi there 
     
    Hope you are doing well and sorry to hear that
     
    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
     
    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.206XX installed. Go to Help > Check for updates and reboot the computer once.
     
    Try to repair the installation from the help menu (Win Only) and see if that works.
     

    Also check the correct answer marked in the similar discussion https://adobe.ly/4axkZSq and see if that works.

     

    Let us know how it goes. 

     

    ~Amal

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