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S
sabbur
Participant
February 14, 2018
Question

After hitting send as email, message in body of Outlook disappears upon sending

  • February 14, 2018
  • 1 reply
  • 1626 views

When sending an attachment from within Acrobat Reader, the document attaches with no problem.  The message I write with the Outlook email disappears one I have hit send.

Debbie

    This topic has been closed for replies.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 27, 2018

    Hi Sabbur,

    We apologize for the delay in response to your query. We are aware of this issue which was reported earlier.

    Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

    More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

    Please try it out and let us know your feedback.

    Regards,

    Akanchha

    A
    Anonymous
    March 13, 2018

    Any update on this? The update did not fix the issue.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    April 2, 2018

    Hi Patricks,

    Sorry for the delay in response.

    Could you please confirm the exact version of your Adobe Reader and Outlook you are working on? 

    If the latest update hasn't fixed the problem then would you please try uninstalling and reinstalling the application once and see if that helps.

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Adobe Acrobat Reader DC Install for all versions

    Regards,

    Akanchha

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