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M
Memol-6688
Participating Frequently
August 26, 2021
Question

All links in the pdf file do not work after adding the signature

  • August 26, 2021
  • 3 replies
  • 2801 views

My pdf file contains links that point to tables, figures, and references in the file. None of these links work after adding a digital signature. Unfortunately, it is not possible to reproduce the file.
Is it possible to use the links by making changes in the existing file settings?

This topic has been closed for replies.

3 replies

T
Test Screen Name
Legend
August 27, 2021

Since you cannot send the original file, perhaps you can make a very simple sample file with some links in it, for us to examine. Also - how do you sign please? There are surprising number of different ways to sign.

M
Memol-6688Author
Participating Frequently
September 1, 2021

Hi Test Screen Name,

I send a simple sample file with some links:

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:69c28b5f-ab39-45e1-a5c1-73e445bc07a6

On page VII, all of the table of contents from number 1 to 2.2.5.11 must be linked to the corresponding content on the next pages.

Or on page 4 - third line : [Hig05] is an abbreviation for the reference must be linked to the list of references.

Or on page 11- seventh line: (Abbildung 2.4) must be linked to Figure 2.4.

 

I used the sign icon in the toolbar to sign the file and added my signature as a jpg file.

 

Thank you in advance

T
Test Screen Name
Legend
September 1, 2021

This shared file requires me to sign in and tell you my Adobe ID. Sorry, I can't do that.

 

There is also some confusing info in what you have posted so far, perhaps you can clear it up for us.

"Adobe reader XI Pro to add a digital signature"

There is no such app. Or rather, you've used the names from two different apps

* Adobe Reader XI (free)

* Acrobat Pro XI (paid)

What app AND VERSION of app do you have (e.g. 11.2.17)?

 

"to add a digital signature" versus " added my signature as a jpg file."

A digital signature is not a stamp, not a picture.  These are again contradictions. Perhaps it would be best to share your unsigned file AND the signed file so we can look at what has happened between the two.

 

try67
Community Expert
try67Community Expert
Community Expert
August 26, 2021

What action(s) are associated with the links?

M
Memol-6688Author
Participating Frequently
August 27, 2021

Hi. First of all, thanks for the reply.
This file is a dissertation. Some links refer to tables, some to figures, and some to references. For example, by clicking on the phrase "Figure 5", Figure 5 should be displayed in the few paragraphs below. Or in the table of contents, by clicking on each chapter, the desired chapter should be displayed. 

T
Test Screen Name
Legend
August 27, 2021

I think what we need to know is what kind of link they are, what kind of action. There are MANY kinds of link and action. For example, I wouldn't necessarily expect JavaScript actions to work after signing.

Amal.
Amal.
Legend
August 26, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described, after applying the digital signature in the PDF file the links stopped working.

 

I have tried to reproduce the issue on my end and the links are working fine after applying the digital signature and saving the file.  Would you mind sharing the steps you did to create the hyperlinks in the PDF file and the steps you are doing to digitally sign?

 

Also, is this a issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

What is the version of the Adobe Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer.

 

Also, please share the PDF file with us so that we can check it at our end. https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

    M
    Memol-6688Author
    Participating Frequently
    August 27, 2021

    Hi Amal, thanks for your Answer .

    I used Adobe reader XI Pro to add a digital signature. I also tried several different PDF files and this happened again.

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