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jaywaz1958
jaywaz1958
Participant
December 4, 2018
Answered

All of a sudden, I can't save!

  • December 4, 2018
  • 1 reply
  • 2388 views

Thank you. Why, all of a sudden, can I no longer save pdfs??

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Jaywaz,

    We're sorry for the trouble you had, please reboot the machine once and see if you are able to save the PDF files.

    Are you getting any error message while saving a PDF file?

    Is it possible to post a screenshot of the error you get? To post a screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Make sure that you have the latest version of Adobe Reader installed, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

    Are you not able to save any PDF files or is it specific to one PDF file?

    Are you on a Windows machine or Mac and what is the version?

    What is the current version of Adobe Reader you have? To identify, take help from the article Identify the product and its version for Acrobat and Reader DC

    You may refer and try the suggestions from the following Adobe article Saving PDFs in Adobe Acrobat and Reader

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSriCorrect answer
    Legend
    December 4, 2018

    Hello Jaywaz,

    We're sorry for the trouble you had, please reboot the machine once and see if you are able to save the PDF files.

    Are you getting any error message while saving a PDF file?

    Is it possible to post a screenshot of the error you get? To post a screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    Make sure that you have the latest version of Adobe Reader installed, check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader.

    Are you not able to save any PDF files or is it specific to one PDF file?

    Are you on a Windows machine or Mac and what is the version?

    What is the current version of Adobe Reader you have? To identify, take help from the article Identify the product and its version for Acrobat and Reader DC

    You may refer and try the suggestions from the following Adobe article Saving PDFs in Adobe Acrobat and Reader

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    jaywaz1958
    jaywaz1958Author
    Participant
    December 5, 2018

    Thank you so much.

    I removed, then re-installed Reader DC and for now, I can save pdfs just fine.

    THANK YOU!!

    AnandSri
    AnandSri
    Legend
    December 5, 2018

    Glad to hear it has been resolved! Feel free to reach out if you run into any other questions or issues in the future.

    Thanks!

    Anand Sri.

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