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ryanh74613347
ryanh74613347
Participant
February 6, 2017
Answered

An error occurred while performing this operation.

  • February 6, 2017
  • 1 reply
  • 8828 views

Hi,

Myself an another user keeps getting an error of "An error occurred while performing this operation. Contact an administrator if this problem continues." while trying to open DRM protected PDFs from Ansarada dataroom.

I've ran Adobe's uninstall & clean-up tool and then re-installed but this made no difference.

Has anyone ever had issues with this?

This topic has been closed for replies.
Correct answer ryanh74613347

Hi Supriya,

We just managed to fix this, turns out that our Web Filtering service blocked Adobe Reader contacting Ansarada to verify DRM.

Thanks,

Ryan

1 reply

S
Community Manager
sb116Community Manager
Community Manager
February 6, 2017

Hi Ryanh74613347,

This could be happening because certificate encrypted files can only be opened if the original Digital ID, not the public certificate is installed.

It has to be done individually on the application through the Security settings option.

Also, please check for the same with the source of the PDF designer.

Thanks,

Supriya

ryanh74613347
ryanh74613347AuthorCorrect answer
Participant
February 6, 2017

Hi Supriya,

We just managed to fix this, turns out that our Web Filtering service blocked Adobe Reader contacting Ansarada to verify DRM.

Thanks,

Ryan

S
Community Manager
sb116Community Manager
Community Manager
February 6, 2017

Ryanh74613347,

Good to know it worked for you.

Let me know if you need any more help with the application.

Thanks,

Supriya

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