An error occurred while sending mail - Adobe Acrobat Reader

Question

Hello All,

I have a problem with my Adobe Reader. I use Windows 7 and suddenly the newest version had a problem with the send email button. Everything is configurated in a right way, but sometimes it’s working and sometimes it’s not. I’ve downgraded to the last supported version for Windows 7 (2019.008.20071) and I still can’t use the send email function. I get the 'An error occurred while sending mail.'. I tried putting my email as Outlook, Webmail, changing the Outlook configuration, updating policies, using administrator’s tools, everything that I’ve found support site and nothing worked for me. May it be the problem with Windows 7?

Best regards,

Ria Tagra · Answer

Hi @Karolina5C78

Hope you are doing well.

Thank you for reaching out to us. Could you please confirm if you are still facing the issue?
Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.

Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

We will be waiting for your response. Once we've got that information from you, we can take a closer look.

Regards
Ria

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