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lawrenceo1149692
Participant
January 26, 2017
Answered

an error occurred while signing in

This year I have been unable to sign in to edit pdf's. Keep getting "An error occurred while signing in" message. Can someone help please?

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    sb116Correct answer
    Participating Frequently
    January 31, 2017

    Hi Paulm39476961,

    I have checked your Adobe id, and your account seems to be well.

    Please confirm if you are still experiencing the same issue.

    Thanks,

    Supriya


    Hi All,

    Please confirm the application version you are using.

    Also, would suggest to update your application to the latest version and the use the and see if you still get the same error.

    Thanks,

    Supriya

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    10 replies

    sb116
    Participating Frequently
    January 26, 2017

    Hi Lawrenceo1149692,

    Please share a screenshot of the exact error message you are getting.

    Also, please check the private message i have sent to you about the same.

    Thanks,

    Supriya

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    paulm39476961
    Participant
    January 29, 2017

    I have the same issue when trying to convert.

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    sb116
    Participating Frequently
    January 31, 2017

    Hi Paulm39476961,

    I have checked your Adobe id, and your account seems to be well.

    Please confirm if you are still experiencing the same issue.

    Thanks,

    Supriya

    Translate
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