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danb65488668
Known Participant
December 5, 2018
Answered

An error occurred while trying to create a mail document

  • December 5, 2018
  • 1 reply
  • 1546 views

I am using Mac OS 10.14 Mojave.    I can no longer send attachments via mail...

Mac Mail is my default email...

Thanks,

Dan

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Danb,

    I am sorry for the delayed response and inconvenience caused, please refer and try the suggestion from the following help article and check An error occurred while trying to create a mail document | macOS Mojave 10.14

    Make sure that you have the latest version of Adobe Reader 19.010.20064 installed.

    Let us know how it goes.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    AnandSri
    Legend
    December 5, 2018

    Hello Danb,

    We're sorry for the trouble you had, please reboot the machine once and check for any pending updates of Adobe Reader from help>check for updates, reboot the machine after updating Adobe Reader and check.

    You may also refer and try suggestions from the following Adobe article and see if those works Attach to email option is not working | Acrobat DC, Acrobat Reader DC

    Error when using Outlook as default mail application in Acrobat DC (Sign and Send PDFs)

    What is the version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    D
    danb65488668Author
    Known Participant
    December 5, 2018

    Thank you.   These links do not apply to me.  I am not using OUTlook for my mail application.   I am using Mac Mail when I get the message.

    It seems as if Adobe is having trouble accessing email?  I am certainly able to send attachments via web mail, but not mac mail which is my default email account.

    Thanks,

    AnandSri
    AnandSriCorrect answer
    Legend
    December 12, 2018

    Hello Danb,

    I am sorry for the delayed response and inconvenience caused, please refer and try the suggestion from the following help article and check An error occurred while trying to create a mail document | macOS Mojave 10.14

    Make sure that you have the latest version of Adobe Reader 19.010.20064 installed.

    Let us know how it goes.

    Thanks,

    Anand Sri.

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