Annotation Tools is disabled and cannot show comments

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Hi guys,

Please give me a solution to fix the error below.
I get the following error for some (not all) pdf files:

Above is the PDF in adobe acrobat reader, the top section text is all comments. Below is viewing it on the website. The comments are hidden and I cannot enable them as buttons are greyed out.

I see that the javascript returns below errors.

JavaScript

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Thanh5E64Author

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Hi, can someone give me a solution?

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JR Boulay

Community Expert

MOVED TO THE ACROBAT READER FORUM

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Acrobate du PDF, InDesigner et Photoshopographe

JR Boulay

Community Expert

A web browser is not a PDF reader since it doesn't support all PDF features.

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Acrobate du PDF, InDesigner et Photoshopographe

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Thanh5E64Author

Participant

Sorry I don't understand what you mean. I tried viewing another PDF, it works on both Web and Adobe Acrobat Reader.

This is from the web using javascript view sdk.