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November 27, 2025
Question

Annoying Desktop Updates & Adobe Promo Popups

  • November 27, 2025
  • 11 replies
  • 721 views

I am constantly being bombarded with annoying Adobe Autocrat update pops and Adobe product promo popups several times each day. How do I stop them?

11 replies

Participant
September 7, 2026

The solution is totally misleading. I have been using Adobe Reader and observing its behaviour for more than 17 years. The Updater option in Preferences was removed from the free Adobe Reader many, many years ago. It still exists in Acrobat, which is a completely different product.

The really frustrating thing is that when customers open PDFs and give print commands on our systems, Adobe Reader keeps attempting background updates from time to time. For a normal end user, there is no official option in Reader's Preferences to simply disable this behaviour. There are administrative/policy methods to control it, but those are certainly not a straightforward user-level setting.

And customers are already accustomed to using Adobe Reader, so switching to another PDF reader isn't always practical in a customer-facing environment.

No doubt, many of Adobe's other software products are excellent, but this updater mechanism in Reader is one of the worst aspects of their software. Camera Raw is another example—although it may not be used by countless users, it keeps getting updated as well.

I have also seen people on the Adobe Community asking how to disable the Reader updater, only to be told to go to Preferences → Updater and turn it off. That advice is misleading because Adobe Reader does not have that Updater preference in the first place. Adobe's own current documentation confirms that Acrobat Reader is set to update automatically by default and that there is no UI option in Preferences to control this.

Note: The user has clarified in the 2nd thread that it is Reader.

November 27, 2025

I meant say Acrobat Reader not Autocrat.

AnandSri
Legend
November 27, 2025

Hello @GD Gerlach

 

I hope you are doing well, and thank you for reaching out.

 

Could you please share more details about the issue? Are you on a Mac or Windows machine, and what is the OS version? Could you share a screenshot of the pop-ups you are getting? 

 

For Promo Pop-Ups, go to Acrobat Preferences: Open Acrobat Reader. Go to Menu (Windows)/Acrobat(Mac)> Preferences > General. Under Messages from Adobe, uncheck "Show me messages when I launch Adobe Acrobat." Click OK and restart the app and the machine. 

Disable Automatic Updates (Not Recommended, but Possible)

You can change how Acrobat handles updates, but keep in mind—updates often include important security fixes. 

Steps: Open Acrobat Reader, Go to Menu (Windows)/Acrobat(Mac) > Preferences. Select Updater, choose "Do not download or install updates automatically." Click OK. This reduces update pop-ups, but you’ll need to check for updates manually.

 

Let us know how it goes.

Thanks,

Anand Sri.

December 2, 2025

I’m using Windows 10 on a desktop. I downloaded Reader directly from Adobe. I’ve attached a screenshot of the message I get several times a day. I’d love to be able to update manually. I’ve attached a screenshot of Preferences. I don’t see “Updater”.Message    Preferences