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A
albertoc55047463
Participant
August 22, 2017
Question

api-ms-win-eventing-provider-l1-1-0.dll is missing

  • August 22, 2017
  • 1 reply
  • 4453 views

Everytime I open adobe reader dc or click on the print option I get this error, could you please help?.

adobe reader the program cant start because api-ms-win-eventing-provider-l1-1-0.dll is missing from your computer. Try reinstalling the program to fix this problem

Of course I've tried to reinstall the software.

Thanks in advance

    This topic has been closed for replies.

    1 reply

    Adorobat
    Adorobat
    Participating Frequently
    August 22, 2017

    Hi Albertoc,

    As per the issue description mentioned, you are receiving above mentioned error when trying to launch Reader or when trying to print in Reader, is that correct?

    Could you please let us know if you have tried removing Reader using Cleaner tool? If not, download Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine.

    Install Reader DC from here: https://get.adobe.com/reader/enterprise/

    Please share the dot version of Reader you are using: Identify the product and its version for Acrobat and Reader DC

    And, the operating system installed on the machine?

    Let us know how it goes.

    Shivam

    A
    albertoc55047463Author
    Participant
    August 22, 2017

    As per the issue description mentioned, you are receiving above mentioned error when trying to launch Reader or when trying to print in Reader, is that correct?

    -Yes, in both of the cases

    Could you please let us know if you have tried removing Reader using Cleaner tool?

    -Already tried that and didnt work, but will try with the one you suggested and will let you know the result

    Please share the dot version of Reader you are using: Identify the product and its version for Acrobat and Reader DC

    And, the operating system installed on the machine?

    - version is 2017.012.20093 (I've updated the software before doing anything else)

    - Windows 7 Professional 64bits

    Thanks for your help.

    Adorobat
    Adorobat
    Participating Frequently
    October 26, 2017

    Sorry for the delay in response.

    Please try installing the update for Reader and see if that resolves the issue. Launch Reader > click  Help > Check for Updates.

    You may also download updates manually from this link: Adobe - Adobe Reader: For Windows

    If that doesn't work, try installing Visual C++ using the following link and see if that resolves the issue:

    Acrobat error Entry Point Not Found when using with MS Office 2016

    Keep us posted with the results.

    -Shivam

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