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and84398589
and84398589
Participant
November 12, 2018
Answered

App not closing, not opening files

  • November 12, 2018
  • 1 reply
  • 1287 views

I have a MacBook Air. I worked today in some documents in Adobe Acrobat Reader today.When I finished and tried to close the app it does not close. Now I am not able to restart my Mac because of the app and is also not opening my files.

Please help.

Thank you

    This topic has been closed for replies.
    Correct answer AkanchhaS8194121

    Hi Camila,

    Sorry to hear about the trouble.

    As mentioned, the application Adobe Acrobat Reader didn't close after working on a pdf file. While closing the Reader did it give any specific error?

    Since its a delay in response to your query, then I assume that the issue might have been resolved by now.

    If you happen to experience the same issue in future, then you can follow the following troubleshooting steps-

    1. Open Activity Monitor through Search.
    2. Close all the Acrobat instances from running processes. You might need to force quit them.
    3. Reboot computer.
    4. Open Adobe Reader and check the update. Open Reader>Help>Check for update
    5. Still getting stuck or struggling to open PDF file, then uninstall application using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and install through-  Adobe Acrobat Reader DC Install for all versions

    Hope this helps!

    Regards,

    Akanchha

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121Correct answer
    Legend
    December 21, 2018

    Hi Camila,

    Sorry to hear about the trouble.

    As mentioned, the application Adobe Acrobat Reader didn't close after working on a pdf file. While closing the Reader did it give any specific error?

    Since its a delay in response to your query, then I assume that the issue might have been resolved by now.

    If you happen to experience the same issue in future, then you can follow the following troubleshooting steps-

    1. Open Activity Monitor through Search.
    2. Close all the Acrobat instances from running processes. You might need to force quit them.
    3. Reboot computer.
    4. Open Adobe Reader and check the update. Open Reader>Help>Check for update
    5. Still getting stuck or struggling to open PDF file, then uninstall application using cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and install through-  Adobe Acrobat Reader DC Install for all versions

    Hope this helps!

    Regards,

    Akanchha

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