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J
Jonathan28850622ux4z
Participant
March 13, 2023
Question

App Starts Loading Forever After I Click 'Appy Redactions'

  • March 13, 2023
  • 1 reply
  • 1963 views

My app perpetually loads after I attempt to apply redactions. I have closed the app and opened it in the task manager, I have signed out and signed in, I have reinstalled the app and I have restarted my laptop. 

 

But I am still stuck here after I click 'Apply':

This topic has been closed for replies.

1 reply

C
Adobe Employee
CharuKarwa
Adobe Employee
March 14, 2023

Hi,

Thanks for reporting the issue. I would like to collect some information before can help you with the issue.

  • OS version
  • Acrobat version
  • Does other views like Your files, Your Computer, Save As Dialog etc. are working as expected? can you share snapshot for few of them
  • If still observing blank view, go to Task Manager
    • check whether a process named "AcroCEF" is running or not?
    • check if there is read access to WebResources folder, path: C:\ProgramFiles\<product installation path>\WebResources)
    • If AcroCEF.exe is running, is it in a hanged state, if hanged
      • right-click on the process and create the dump file and share with us
    • Check if AcroCEF.exe is crashing [Go to task manager observe PID of AcroCEF processes, it changes]

Thanks,

Charu Karwa

Adobe Acrobat Team

J
Jonathan28850622ux4zAuthor
Participant
March 17, 2023

Hi, Charu 'Acro CEF' is running please find the dump file attached. For some reason, I have multiple 'Acro CEF' processes running.

 

Please use the following link to download the .DMP file since it is not supported on the Adobe Support website: https://we.tl/t-Cvj5s8h8qA

 

Thanks,

Jonathan

C
Adobe Employee
CharuKarwa
Adobe Employee
March 20, 2023

Hi,

 

Thanks for sharing the dump file here, seeing multiple CEF processes is expected, nothing to worry there.

I have shared the dump file with the team, while we are getting them analysed I request you to answer other queries that I have asked, repeating again:

  • OS version
  • Acrobat version
  • Does other views like Your files, Your Computer, Save As Dialog etc. are working as expected? can you share snapshot for few of them

 

Thanks,

Charu Karwa

Adobe Acrobat Team

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