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A
Anonymous
April 12, 2017
Answered

Appcrash RDRCEF.exe since 17.009.20044 on RDS 2012R2

  • April 12, 2017
  • 10 replies
  • 11953 views

Hello Community / Adobe Support.

(my favorite language: german)

Since today we have Appcrash-Errors from RDRCEF.EXE on 2 different Win2012R2 RDS Servers, where the Updater installed the new Version 17.009.20044 automatically.

- multiple Error-Message by all RDS-Users (Admin too) when opening Adobe-Reader-DC (with oder without a Document)

- We are currently dealing with the problem:  renaming the RDRCEF.exe

Any Ideas?

OS-LOG:

Protokollname: Application

Quelle:        Application Error

Datum:         12.04.2017 10:03:36

Ereignis-ID:   1000

Aufgabenkategorie:(100)

Ebene:         Fehler

Schlüsselwörter:Klassisch

Benutzer:      Nicht zutreffend

Computer:      xxx.local

Beschreibung:

Name der fehlerhaften Anwendung: RdrCEF.exe, Version: 17.9.20044.25828, Zeitstempel: 0x58e42d98

Name des fehlerhaften Moduls: libcef.dll, Version: 3.3029.1594.0, Zeitstempel: 0x58d83138

Ausnahmecode: 0xc0000005

Fehleroffset: 0x0072aa0a

ID des fehlerhaften Prozesses: 0x1660

Startzeit der fehlerhaften Anwendung: 0x01d2b36349ccb591

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe

Pfad des fehlerhaften Moduls: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\libcef.dll

Berichtskennung: 878ac435-1f56-11e7-8173-000c29193f0b

Vollständiger Name des fehlerhaften Pakets:

Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-04-12T08:03:36.000000000Z" />

    <EventRecordID>267704</EventRecordID>

    <Channel>Application</Channel>

    <Computer>xxx.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>RdrCEF.exe</Data>

    <Data>17.9.20044.25828</Data>

    <Data>58e42d98</Data>

    <Data>libcef.dll</Data>

    <Data>3.3029.1594.0</Data>

    <Data>58d83138</Data>

    <Data>c0000005</Data>

    <Data>0072aa0a</Data>

    <Data>1660</Data>

    <Data>01d2b36349ccb591</Data>

    <Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe</Data>

    <Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\libcef.dll</Data>

    <Data>878ac435-1f56-11e7-8173-000c29193f0b</Data>

    <Data>

    </Data>

    <Data>

    </Data>

  </EventData>

</Event>

And:

Protokollname: Application

Quelle:        Windows Error Reporting

Datum:         12.04.2017 10:02:58

Ereignis-ID:   1001

Aufgabenkategorie:Keine

Ebene:         Informationen

Schlüsselwörter:Klassisch

Benutzer:      Nicht zutreffend

Computer:      xxx.local

Beschreibung:

Fehlerbucket , Typ 0

Ereignisname: APPCRASH

Antwort: Nicht verfügbar

CAB-Datei-ID: 0

Problemsignatur:

P1: RdrCEF.exe

P2: 17.9.20044.25828

P3: 58e42d98

P4: libcef.dll

P5: 3.3029.1594.0

P6: 58d83138

P7: c0000005

P8: 0072aa0a

P9:

P10:

Angefügte Dateien:

Diese Dateien befinden sich möglicherweise hier:

C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_RdrCEF.exe_86db409f9edd481fb074419f6fba441df4ebbc4_5463086a_3deff4e4

Analysesymbol:

Es wird erneut nach einer Lösung gesucht: 0

Berichts-ID: 6eeb8bb1-1f56-11e7-8173-000c29193f0b

Berichtstatus: 2048

Bucket mit Hash:

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Level>4</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-04-12T08:02:58.000000000Z" />

    <EventRecordID>267703</EventRecordID>

    <Channel>Application</Channel>

    <Computer>xxx.local</Computer>

    <Security />

  </System>

  <EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>APPCRASH</Data>

    <Data>Nicht verfügbar</Data>

    <Data>0</Data>

    <Data>RdrCEF.exe</Data>

    <Data>17.9.20044.25828</Data>

    <Data>58e42d98</Data>

    <Data>libcef.dll</Data>

    <Data>3.3029.1594.0</Data>

    <Data>58d83138</Data>

    <Data>c0000005</Data>

    <Data>0072aa0a</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>C:\Users\user\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_RdrCEF.exe_86db409f9edd481fb074419f6fba441df4ebbc4_5463086a_3deff4e4</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>6eeb8bb1-1f56-11e7-8173-000c29193f0b</Data>

    <Data>2048</Data>

    <Data>

    </Data>

  </EventData>

</Event>

    This topic has been closed for replies.
    Correct answer Sunil_Soni

    Hello Everyone,

    Sorry for the inconvenience caused to you.

    We are looking at the logs/memory dumps provided by you on priority.

    Meanwhile as a workaround, Kindly try repairing Reader via Help->Repair Installation and restart your server and let us know the result.

    -Thanks for your cooperation

    Acrobat Team

    10 replies

    Raetsheren
    Raetsheren
    Participant
    April 13, 2017

    The repair and restart worked for us also (W2008R2 RDS).

    A
    Anonymous
    April 12, 2017

    repair and restart has worked on all the servers we are aware of so far.

    thanks

      Sunil_Soni
      Adobe Employee
      Sunil_SoniCorrect answer
      Adobe Employee
      April 12, 2017

      Hello Everyone,

      Sorry for the inconvenience caused to you.

      We are looking at the logs/memory dumps provided by you on priority.

      Meanwhile as a workaround, Kindly try repairing Reader via Help->Repair Installation and restart your server and let us know the result.

      -Thanks for your cooperation

      Acrobat Team

      T
      timt55526785
      Participant
      April 12, 2017

      I can confirm a repair install from within the application has resolved the issue on 1of4 RDS servers in the farm.

        O
        ortusc43018513
        Participating Frequently
        April 12, 2017

        We have the same issue, 2 sites using Windows 2008 R2 RDS servers affected so far

        Raetsheren
        Raetsheren
        Participant
        April 12, 2017

        We also have the same problem on our Windows 2008 R2 RDS servers. Three servers automatically updated to 207.009.20044 and all have the same issue.

        A
        Anonymous
        April 12, 2017

        Same problem here - 4 different sites and counting.

        3 are 2012 R2 and the other is on 2008

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        April 12, 2017

        Hello Everyone,

        I would request to please download Shared Files - Acrobat.com , Install automatic crash dump generation setting and share the crash dump with us.

        -Thanks for cooperation

        Acrobat Team

        daniels94976329
        daniels94976329
        Participant
        April 12, 2017

        Dropbox - RdrCEF.exe.13656.dmp.zip

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        April 12, 2017

        Thanks daniels94976329,​ Looking at the issue.

        servicei68841671
        servicei68841671
        Participant
        April 12, 2017

        Hello everyone,

        I have the exact same problem, same logs, but on Windows RDS 2008R2 on one server. May I join the topic and paste you the logs you asked ?

        Thank you

        E
        ewaldv16933218
        Participant
        April 12, 2017

        Same issue here: 3 customers with different environments already have this issue since an automatic update.

        Application name: rdrCEF.exe
        Application version: 17.9.20044.25828

        Server: Win Server 2008R2

        T
        timt55526785
        Participant
        April 12, 2017

        Same exact issues in our RDS envrionment - started yesterday about 10AM after Auto-Update to 17.009.200144 on April 4th. Runs fine on Win10/7 endpoints.

        Unchecked online storage.

        Security settings and GPO control.

        T
        timt55526785
        Participant
        April 12, 2017

        ShareFile

        Sunil_Soni
        Adobe Employee
        Sunil_Soni
        Adobe Employee
        April 12, 2017

        Hi ronnym91170314,

        Sorry for the inconvenience caused to you. Please provide following information :

        • Exact steps to reproduce the issue and Screenshot of Reader at that time
        • Screenshot of Task Manager(WIN) [Make sure Reader and RdrCEF processes are visible with memory and CPU usage information]
        • Please download Shared Files - Acrobat.com , Install automatic crash dump generation setting and share the crash dump with us.

        Please let us know if help needed in getting above information

        -Thanks

        Acrobat Team

        daniels94976329
        daniels94976329
        Participant
        April 12, 2017
        • Exact steps to reproduce the issue and Screenshot of Reader at that time
          • Open Adobe Reader
        • Screenshot of Task Manager(WIN) [Make sure Reader and RdrCEF processes are visible with memory and CPU usage information]
          • Not applicable
        • Please download Shared Files - Acrobat.com , Install automatic crash dump generation setting and share the crash dump with us.

        Version=1

        EventType=APPCRASH

        EventTime=131364634473023355

        ReportType=2

        Consent=1

        ReportIdentifier=a32264e6-1f63-11e7-80df-06beae002556

        IntegratorReportIdentifier=a32264e5-1f63-11e7-80df-06beae002556

        WOW64=1

        NsAppName=RdrCEF.exe

        Response.type=4

        Sig[0].Name=Application Name

        Sig[0].Value=RdrCEF.exe

        Sig[1].Name=Application Version

        Sig[1].Value=17.9.20044.25828

        Sig[2].Name=Application Timestamp

        Sig[2].Value=58e42d98

        Sig[3].Name=Fault Module Name

        Sig[3].Value=libcef.dll

        Sig[4].Name=Fault Module Version

        Sig[4].Value=3.3029.1594.0

        Sig[5].Name=Fault Module Timestamp

        Sig[5].Value=58d83138

        Sig[6].Name=Exception Code

        Sig[6].Value=c0000005

        Sig[7].Name=Exception Offset

        Sig[7].Value=0072aa0a

        DynamicSig[1].Name=OS Version

        DynamicSig[1].Value=6.3.9600.2.0.0.16.7

        DynamicSig[2].Name=Locale ID

        DynamicSig[2].Value=1053

        DynamicSig[22].Name=Additional Information 1

        DynamicSig[22].Value=5861

        DynamicSig[23].Name=Additional Information 2

        DynamicSig[23].Value=5861822e1919d7c014bbb064c64908b2

        DynamicSig[24].Name=Additional Information 3

        DynamicSig[24].Value=d1d9

        DynamicSig[25].Name=Additional Information 4

        DynamicSig[25].Value=d1d94a13d3609d6b740644c12508f581

        UI[2]=C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe

        UI[3]=Adobe RdrCEF has stopped working

        UI[4]=Windows can check online for a solution to the problem.

        UI[5]=Check online for a solution and close the program

        UI[6]=Check online for a solution later and close the program

        UI[7]=Close the program

        LoadedModule[0]=C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe

        LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll

        LoadedModule[2]=C:\Windows\SYSTEM32\KERNEL32.DLL

        LoadedModule[3]=C:\Windows\SYSTEM32\KERNELBASE.dll

        LoadedModule[4]=C:\Windows\SYSTEM32\USER32.dll

        LoadedModule[5]=C:\Windows\SYSTEM32\ADVAPI32.dll

        LoadedModule[6]=C:\Windows\SYSTEM32\SHELL32.dll

        LoadedModule[7]=C:\Windows\SYSTEM32\PSAPI.DLL

        LoadedModule[8]=C:\Windows\SYSTEM32\GDI32.dll

        LoadedModule[9]=C:\Windows\SYSTEM32\msvcrt.dll

        LoadedModule[10]=C:\Windows\SYSTEM32\sechost.dll

        LoadedModule[11]=C:\Windows\SYSTEM32\RPCRT4.dll

        LoadedModule[12]=C:\Windows\SYSTEM32\combase.dll

        LoadedModule[13]=C:\Windows\SYSTEM32\SHLWAPI.dll

        LoadedModule[14]=C:\Windows\SYSTEM32\SspiCli.dll

        LoadedModule[15]=C:\Windows\SYSTEM32\CRYPTBASE.DLL

        LoadedModule[16]=C:\Windows\SYSTEM32\bcryptPrimitives.dll

        LoadedModule[17]=C:\Windows\system32\IMM32.DLL

        LoadedModule[18]=C:\Windows\SYSTEM32\MSCTF.dll

        LoadedModule[19]=C:\Windows\SYSTEM32\shcore.dll

        LoadedModule[20]=C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\libcef.dll

        LoadedModule[21]=C:\Windows\SYSTEM32\ole32.dll

        LoadedModule[22]=C:\Windows\SYSTEM32\OLEAUT32.dll

        LoadedModule[23]=C:\Windows\SYSTEM32\WINMM.dll

        LoadedModule[24]=C:\Windows\SYSTEM32\WS2_32.dll

        LoadedModule[25]=C:\Windows\SYSTEM32\USERENV.dll

        LoadedModule[26]=C:\Windows\SYSTEM32\OLEACC.dll

        LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.9600.17810_none_a9edf09f013934e0\COMCTL32.dll

        LoadedModule[28]=C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\chrome_elf.dll

        LoadedModule[29]=C:\Windows\SYSTEM32\COMDLG32.dll

        LoadedModule[30]=C:\Windows\SYSTEM32\dbghelp.dll

        LoadedModule[31]=C:\Windows\SYSTEM32\USP10.dll

        LoadedModule[32]=C:\Windows\SYSTEM32\VERSION.dll

        LoadedModule[33]=C:\Windows\SYSTEM32\credui.dll

        LoadedModule[34]=C:\Windows\SYSTEM32\CRYPTUI.dll

        LoadedModule[35]=C:\Windows\SYSTEM32\dwmapi.dll

        LoadedModule[36]=C:\Windows\SYSTEM32\NETAPI32.dll

        LoadedModule[37]=C:\Windows\SYSTEM32\DWrite.dll

        LoadedModule[38]=C:\Windows\SYSTEM32\CRYPT32.dll

        LoadedModule[39]=C:\Windows\SYSTEM32\IPHLPAPI.DLL

        LoadedModule[40]=C:\Windows\SYSTEM32\ncrypt.dll

        LoadedModule[41]=C:\Windows\SYSTEM32\Secur32.dll

        LoadedModule[42]=C:\Windows\SYSTEM32\urlmon.dll

        LoadedModule[43]=C:\Windows\SYSTEM32\WINHTTP.dll

        LoadedModule[44]=C:\Windows\SYSTEM32\WTSAPI32.dll

        LoadedModule[45]=C:\Windows\SYSTEM32\d3d9.dll

        LoadedModule[46]=C:\Windows\SYSTEM32\d3d11.dll

        LoadedModule[47]=C:\Windows\SYSTEM32\dxva2.dll

        LoadedModule[48]=C:\Windows\SYSTEM32\dxgi.dll

        LoadedModule[49]=C:\Windows\SYSTEM32\WINSPOOL.DRV

        LoadedModule[50]=C:\Windows\SYSTEM32\dhcpcsvc.DLL

        LoadedModule[51]=C:\Windows\SYSTEM32\WINTRUST.dll

        LoadedModule[52]=C:\Windows\SYSTEM32\WINMMBASE.dll

        LoadedModule[53]=C:\Windows\SYSTEM32\NSI.dll

        LoadedModule[54]=C:\Windows\SYSTEM32\profapi.dll

        LoadedModule[55]=C:\Windows\SYSTEM32\netutils.dll

        LoadedModule[56]=C:\Windows\SYSTEM32\srvcli.dll

        LoadedModule[57]=C:\Windows\SYSTEM32\wkscli.dll

        LoadedModule[58]=C:\Windows\SYSTEM32\MSASN1.dll

        LoadedModule[59]=C:\Windows\SYSTEM32\WINNSI.DLL

        LoadedModule[60]=C:\Windows\SYSTEM32\bcrypt.dll

        LoadedModule[61]=C:\Windows\SYSTEM32\NTASN1.dll

        LoadedModule[62]=C:\Windows\SYSTEM32\iertutil.dll

        LoadedModule[63]=C:\Windows\SYSTEM32\WININET.dll

        LoadedModule[64]=C:\Windows\SYSTEM32\cfgmgr32.dll

        LoadedModule[65]=C:\Windows\SYSTEM32\DEVOBJ.dll

        LoadedModule[66]=C:\Windows\SYSTEM32\SAMCLI.DLL

        LoadedModule[67]=C:\Windows\SYSTEM32\ntmarta.dll

        LoadedModule[68]=C:\Windows\SYSTEM32\WINSTA.dll

        LoadedModule[69]=C:\Windows\SYSTEM32\kernel.appcore.dll

        LoadedModule[70]=C:\Windows\system32\uxtheme.dll

        LoadedModule[71]=C:\Windows\system32\NLAapi.dll

        LoadedModule[72]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL

        LoadedModule[73]=C:\Windows\SYSTEM32\SETUPAPI.dll

        FriendlyEventName=Stopped working

        ConsentKey=APPCRASH

        AppName=Adobe RdrCEF

        AppPath=C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrCEF.exe

        NsPartner=windows

        NsGroup=windows8

        ApplicationIdentity=E37228981B15DC524D0598CEDF6A0F50

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