Application crashing issue

Forum|Forum|9 years ago
January 13, 2017
1 reply
1335 views

I am having the same issue. DC worked until this morning, after yesterdays Windows 10 update. This is an office computer and we do not have IT on site. Really need help!

Have been unable to use Adobe Acrobat Reader DC today. There was a Windows 10 update on this office PC and now DC will open but within 10 seconds there is a message that "Adobe Acrobat Reader DV has stopped working. A problem caused the program to stop working correctly Windows will close the program and notify you if a solution is available." We receive many .pdf documents and need a fix now. I am not computer smart and we don't have IT on staff. Please help!

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Meenakshi_Negi

Legend

Hi ksc0815,

Please refer the troubleshooting steps provided in this thread with similar issue: PDF reader crashes

Let us know if it helps.

Regards,

Meenakshi

K

ksc0815Author

Participant

Neither of those fixes apply to this workstation. 1. There is not compatibility tab and Adobe Reader DC is not listed in the local key.

I have found if I open Adobe and leave it open, I can get .pdf’s to print. The issue is when each .pdf opens Adobe, then it crashes.

[Personal information removed by moderator]

Meenakshi_Negi

Legend

Hi ksc0815,

We have released an update the resolves this crash issue.

Please go to Help menu > Check for updates to make sure that you application is updated to the latest patch released.

You can refer this help link for more information on updates: Release Notes | Adobe Acrobat, Reader

Let us know if you still experience any issue.

Regards,

Meenakshi

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