Skip to main content
I
Imaginative_precision0195
Participating Frequently
October 9, 2018
Question

Application Rendering Issues on Windows

  • October 9, 2018
  • 3 replies
  • 1284 views

After updating Reader DC to the latest version (19.008.20074) all pdf files have rendering issues on PC.

Same pdf open in a browser is correct and on mac they are correct also.

Problem is only on Reader on pc on all our windows machines and at customers as well !

Looks like al transparanties are nog rendered anymore.

Changing the preferences smoothing lines, fonts, pictures has no effect.

What is going on here ???

This topic has been closed for replies.

3 replies

V
Adobe Employee
vdobhal
Adobe Employee
October 10, 2018

Yes, we have got the link to the files. We are investigating the issue and let you know.

Thanks,

Vinod

I
Imaginative_precision0195Author
Participating Frequently
November 26, 2018

Hello,

Any news about the wrong rendering ?

My customers are complaining and i can’t solve this problem on my side.

V
Adobe Employee
vdobhal
Adobe Employee
October 9, 2018

No, we have not received the link to the PDF file. It would be great if you could share the PDF file, as we are not able to reproduce the issue at our end.

Thanks,

Vinod

I
Imaginative_precision0195Author
Participating Frequently
October 9, 2018

WeTransfer

I
Imaginative_precision0195Author
Participating Frequently
October 10, 2018

Did you get the link to the file's with my reply from yesterday (4:56)?

rupaj84466780
rupaj84466780
Participant
October 9, 2018

Hi,

Apologies for the issue you are facing. Can you please send a screenshot of the file rendered. If not confidential, can you also share the file on drive/dropbox.

Thanks,

Rupa

Acrobat Team

I
Imaginative_precision0195Author
Participating Frequently
October 9, 2018

Hello,

I have it also on Pro on another pc and a lot of customers with al kind of pdf file’s.

___

M.v.gr<http://M.v.gr>.

R.C. Molendijk

Solution Architect

Save a tree...please don't print this e-mail unless you really need to.

Op 9 okt. 2018, om 11:57 heeft rupaj84466780 <forums_noreply@adobe.com<mailto:forums_noreply@adobe.com>> het volgende geschreven:

Application Rendering Issues on Windows

created by rupaj84466780<https://forums.adobe.com/people/rupaj84466780> in Acrobat Reader - View the full discussion<https://forums.adobe.com/message/10667043#10667043>

V
Adobe Employee
vdobhal
Adobe Employee
October 9, 2018

Hi R.C. Molendijk​,

It would be great if you could share the snapshot and the PDF with us.

Thanks,

Vinod

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices