Participant

Question

Application unable to start correctly 0xc0000022 - Anyone else get this?

Forum|Forum|9 years ago
January 18, 2017
9 replies
14512 views

I open a PDF file with Adobe DC reader and get the message: Application unable to start correctly (0xc0000022). The file is there, if I click on "Fill and Sign" it will sometimes open and allow me to fill it out, other times that won't even open. If it does open, after I fill it out, it won't print. I've reinstalled the download several times to no avail. All my PDF icons on desktop have a grey X in the lower left corner. Anyone know what is causing this and how to fix it?

error 0xc0000022

This topic has been closed for replies.

sallyj5410099

Participating Frequently

I just want to give the group an update on this problem. I called Geek Squad for another issue I was having on my desktop. They discovered some pretty serious malware (1 Trojan and 2 Rootkit viruses). She removed the offending malware and as a consequence, my acrobat reader is now working.

Word to the wise - don't expect Windows Defender to catch the malware - on the advice of Microsoft I was only using Defender. Somehow it allowed the malware to slip through and didn't catch it during the countless Defender scans I did. Now using WebRoot.

J

joinott

Participant

In case this helps anyone else.

A system with same error. We manage to get it to go away for a few minutes at a time using the various fixes, and can open a few documents A-OK. Yet sure enough, a short while later it returns!! Like Sally, we also found the system infected with "Fileless Rootkit" . After cleaning that, the Reader error is not returning anymore ... so far.

Other symptoms were that CPU and network traffic were abnormally high. "Resource Monitor" showed 30+ outbound connections from regsvr32.exe (which is a legit Windows program, but it can be used maliciously) to foreign IPs, Amazon AWS machines, and other datacenters.

Worth investigating & trying multiple scanners if you have this error and can't resolve it. You can also firewall all outbound from regsvr32

E

Emily@wpiny.com

Participant

Please download following .zip(Shared Files - Acrobat.com) file and extract .reg file and install it. Let me know if it helps.

This link seems to be not working anymore

A

Anonymous

I was able to install Shared File but I still received the same error message when I open application.

S

stephenp24864416

Participating Frequently

this is for adobe admin, is it not possible to add all corrections to the latest adobe reader so that a new fresh install would eliminate all these problems. As I am still srugling with the reader

thanks steve

E

Emily@wpiny.com

Participant

hey, send me a registry file I have the same issue

Sunil_Soni

Adobe Employee

Hello Everyone,

We tried hard to reproduce the issue but didn't succeed. We have created a registry which would create the crashed application memory dump in "C:\dumps" location.

Registry could be downloaded from Shared Files - Acrobat.com and installed by double clicking it.

After installing the registry, please try the workflow again and if you see same issue again, you see a .dmp file at "C:\dumps" location.

Please share that dump file with us to resolve the issue.

-Thanks

Sunil Soni

sallyj5410099

Participating Frequently

Hi

I downloaded the registry, but when I double-clicked on it, it opened Notepad.

I also reproduced the error and there was no C:\dump location, let alone a .dmp file contained in it. I don’t think the double-clicking installed the registry.

Thank you,

Sally

Sunil_Soni

Adobe Employee

Thanks Sally for trying this out.

Please download following .zip(Shared Files - Acrobat.com) file and extract .reg file and install it. Let me know if it helps.

-Thanks

Acrobat Team

Adorobat

Participating Frequently

Hi stephenp24864416, sallyj5410099,

Could you please try disabling protected mode and see if that helps?

Launch Reader>click Edit menu>Preferences>Security(Enhanced)>uncheck the box Enable Protected Mode at startup>OK

Relaunch Reader

Please note: Enable Protected Mode after troubleshooting is complete as the step given above is for troubleshooting purpose only.

Thank You,

Shivam

S

stephenp24864416

Participating Frequently

sorry this still not working

regads steve

Adorobat

Participating Frequently

Try running Reader as an administrator. Locate Reader's shortcut on desktop>right click>select Run as administrator

sallyj5410099

Participating Frequently

I've been having the same problem for the last week or so. I've tried all suggested solutions and am still having the problem.

I'm running Windows 10. Four updates to Windows 10 have been installed so far this year:

KB3211320

KB3213986

KB890830

KB3214628

Adobe Reader DC Version 2015.023.20056

Thanks,

Sally

Ayush__Jain

Adobe Employee

Hello brianf60448and jamesh61864367,

Thanks for using Adobe Reader DC. Really sorry about the problem you are facing. We will investigate it on priority. Can you please help us with following information so that we can proceed with the investigations:

1) Can you please share the Exact Snapshot of the error dialog, that you are getting while Launching PDF's in Reader / or doing some operation on it ? And does the Reader Quits after you close that dialog ?

2) Is the issue prevalent with all the PDF's or is it something that is specific only to a certain pdf's ? If possible could you please share the PDF files on which you are getting the error on ajain@adobe.com ?

3) Can you please share the dumps of Acrobat Reader when when you get your error dialog,.

For Getting the Dump:

a) When Error dialog appears, Open Windows Task Manager , Got To Processes, There you can see 2 processes of AcroRd32.exe

b) Right Click on each process and click "Create Dump File" Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).

c) Save both the DMP files (For each AcroRd32.exe process) on any Cloud Storage and Share the link for both the dumps with us on mail ( ajain@adobe.com ) .

Thanks

Ayush Jain

Acrobat Team

A

Anonymous

Snap Shot attached

It Does not matter which pdf file is used I get there error message on all of them

The task manager only show Adobe DC running once IO do not get a DMP File option Screen Shot also attached.

Please help this is very frustrating.

Ayush__Jain

Adobe Employee

Hi jamesh61864367,

I can't See the Snapshots attached to this Thread. Can you please check again or alternatively Send your snapshots at ajain@adobe.com

When the Reader Application is Launched on your machine and you get the error:

For Windows 7, you can get the Dump file as :

For Windows 10, you can get the Dump file as :

Adorobat

Participating Frequently

Hi brianf60448, jamesh61864367,

Could you please try updating Reader to the latest and see if it works:

Launch Reader>click Help menu>select Check for Updates.

Also, confirm the version of Reader installed on the machine?

B

brianf60448Author

Participant

Adorobat Staff,

I have tried the update. It went thru and seems alright. I have restarted the computer in the past and it has corrected the problem, only to come back after I open a couple of PDF files. I'm going to give it some time and I will let you know how it goes.

The version of Reader installed on the machine AFTER the download is 15.023.20056

Hope you'll be hearing from me soon and I can check the "Correct Answer"!

B

brianf60448Author

Participant

Adorobat Staff-

Still not working right. I have Acrobat Reader DC Version 15.023.20056 and run OS Windows 10 Home, Version 1607

Thanks

Brian Fitzpatrick

A

Anonymous

I am having the problem anytime Adobe Reader is opened for any reason. I have tried the Adobe Clean up tool, Deleting software and reloading, changing security permissions nothing works. Can anyone help with this ???

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