Skip to main content
E
elizabethp37325630
Participant
November 27, 2017
Question

AR Error f31b3960.928655637

  • November 27, 2017
  • 1 reply
  • 364 views

Please help. I am getting this error every time I start up my computer. I just installed Adobe Reader and do not know why I am getting this error. I also cannot figure out what this even means.

    This topic has been closed for replies.

    1 reply

    AnandSri
    AnandSri
    Legend
    November 28, 2017

    Hello elizabethp37325630

    Sorry for the delay in response to your query and apologize for the inconvenience caused.

    Please refer and try the troubleshooting steps from the following KB docs Resolve damaged document error when opening PDF files

    Can't open PDF

    If the issue persists, please share the following details:

    • Dot version of Reader installed, Help>About Adobe Reader
    • Is it a Mac or Windows machine?
    • Is it happening with one PDF file or with all the PDF files?

    Hope this helps, and let us know how it goes.

    Regards,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices