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Participant
November 8, 2023
Question

Arcobat Reader update 2023.006.20360 Windows10 unknown software error r {0xc06d007e}

  • November 8, 2023
  • 1 reply
  • 1921 views

Hello,

after installing update 2023.006.20360, the error "RdrCEF.exe unknown software error {0xc06d007e}" only occurs under Windows10.

The only solution is to completely uninstall the program, clean the user directories local\Adobe, locallow\Adobe, roaming\Adobe and install the previous version.

 

All solutions offered:

https://community.adobe.com/t5/acrobat-discussions/error-0xc06d007e/td-p/13088570

 

do not help. Will this error be fixed in the next version?

 

Regards

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1 reply

Abambo
Community Expert
Community Expert
November 12, 2023

You are using the Reader, not Acrobat DC. In the 64 bits version, I know that there is not much difference between the Reader and Acrobat DC. For the 32 bits version, I'm not sure.

 

What I would suggest is to uninstall Acrobat. Run AcroCleaner (AcroCleaner — Acrobat Desktop Tools and Utilities) and reinstall. That normally solves issues related to the installation and leftovers from previous versions.

ABAMBO | Hard- and Software Engineer | Photographer