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October 16, 2017
Question

ARMDC Helper

  • October 16, 2017
  • 1 reply
  • 5958 views

I get beach balling on my MAC. When I run EtraCheck, this is what comes up.

Says ARMDCHelper failed to launch.

How do I find ARMDCHelper on my MAC so I can either delete it. I have tried downloading and reinstalling Adobe but this still is a problem. TY.

Here is my report:

EtreCheck version: 3.4.6 (460)

Report generated 2017-10-16 06:31:01

Download EtreCheck from https://etrecheck.com

Runtime: 3:49

Performance: Good

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information:

    Mac mini (Late 2014)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    Mac mini - model: Macmini7,1

    1 1.4 GHz Intel Core i5 (i5-4260U) CPU: 2-core

    4 GB RAM Not upgradeable

        BANK 0/DIMM0

            2 GB DDR3 1600 MHz ok

        BANK 1/DIMM0

            2 GB DDR3 1600 MHz ok

    Handoff/Airdrop2: supported

    Wireless:  en1: 802.11 a/b/g/n/ac

    iCloud Quota: 989 MB available

Video Information:

    Intel HD Graphics 5000 - VRAM: 1536 MB

        HP w2338h 1920 x 1080 @ 60 Hz

Disk Information:

    APPLE HDD HTS545050A7E362 disk0: (500.11 GB) (Rotational)

    [Show SMART report]

        EFI (disk0s1 - MS-DOS FAT32) <not mounted>  [EFI]: 210 MB

        (disk0s2) <not mounted>  [CoreStorage Container]: 499.25 GB

        Recovery HD (disk0s3 - Journaled HFS+) <not mounted>  [Recovery]: 650 MB

USB Information:

     USB30Bus

        MOSART Semi. 2.4G Wireless Mouse

        Apple, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

Thunderbolt Information:

    Apple Inc. thunderbolt_bus

Virtual disks:

    Macintosh HD (disk1 - Journaled HFS+) /  [Startup]: 498.89 GB (461.81 GB free)

        Physical disk: disk0s2 499.25 GB Online

System Software:

    macOS Sierra  10.12.6 (16G29) - Time since boot: less than an hour

Gatekeeper:

    Mac App Store and identified developers

Kernel Extensions:

        /Applications/zoom.us.app

    [not loaded]    zoom.us.ZoomAudioDevice (1.1 - SDK 10.8) [Lookup]

System Launch Agents:

    [not loaded]    7 Apple tasks

    [loaded]    183 Apple tasks

    [running]    95 Apple tasks

System Launch Daemons:

    [not loaded]    42 Apple tasks

    [loaded]    176 Apple tasks

    [running]    100 Apple tasks

Launch Agents:

    [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [running]    com.brother.LOGINserver.plist (? a1772de2 41ad4933 - installed 2017-08-04) [Lookup]

Launch Daemons:

    [loaded]    com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [loaded]    com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-01-11) [Lookup]

    [loaded]    com.adobe.fpsaud.plist (? 2afb3af7 ebe01993 - installed 2017-09-26) [Lookup]

User Launch Agents:

    [loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-03-07) [Lookup]

User Login Items:

    iTunesHelper    Application (Apple, Inc. - installed 2017-09-13)

        (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

    Garmin Express Service    Application (Garmin International - installed 2017-05-23)

        (/Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

    Calculator-app-launcher    SMLoginItem - Hidden (Apple, Inc. - installed 2017-09-10)

        (/Applications/Calculator • Pro.app/Contents/Library/LoginItems/Calculator-app-launcher.app)

Internet Plug-ins:

    AdobePDFViewerNPAPI: 17.012.20098 (installed 2017-08-29) [Lookup]

    FlashPlayer-10.6: 27.0.0.159 (installed 2017-10-10) [Lookup]

    QuickTime Plugin: 7.7.3 (installed 2017-07-28)

    AdobePDFViewer: 17.012.20098 (installed 2017-08-29) [Lookup]

    Flash Player: 27.0.0.159 (installed 2017-10-10) Outdated! Update

User internet Plug-ins:

    CitrixOnlineWebDeploymentPlugin: 1.0.105 (installed 2013-04-25) [Lookup]

    ZoomUsPlugIn: 4.1.9338.0929 (installed 2017-10-14) [Lookup]

3rd Party Preference Panes:

    Flash Player (installed 2017-09-26) [Lookup]

Time Machine:

    Time Machine not configured!

Top Processes by CPU:

         4%   WindowServer

         4%   mdworker

         2%   kernel_task

         1%   cloudd

         1%   apsd

Top Processes by Memory:

    556 MB    kernel_task

    147 MB    Safari

    124 MB    WindowServer

    106 MB    com.apple.WebKit.WebContent

    88 MB     assistantd

Top Processes by Network Use:

    Input     Output    Process name

    31 KB     15 KB     mDNSResponder

    22 KB     24 KB     apsd

    20 KB     4 KB      cloudd

    240 B     240 B     ntpd

    458 B     0 B       netbiosd

Top Processes by Energy Use:

      5.90 WindowServer

      5.08 mdworker

      3.74 mds_stores

      2.98 mdworker

Virtual Memory Information:

    1.71 GB   Available RAM

    101 MB    Free RAM

    2.29 GB   Used RAM

    1.62 GB   Cached files

    0 B       Swap Used

Software installs (last 30 days):

    Music Streaming: 1.2.1 (installed 2017-09-23)

    Fotor Photo Editor: 3.4.0 (installed 2017-09-29)

    CopyClip: 1.9 (installed 2017-10-08)

    Adobe Flash Player:  (installed 2017-10-10)

    Install information may not be complete.

Message was edited by: Lois Harrington

    This topic has been closed for replies.

    1 reply

    Bani Verma
    Legend
    October 16, 2017

    Hi Lois,

    Kindly let us know with which Adobe product or service you are facing difficulty with. For a list of Adobe software titles please see, Adobe products: desktop, web and mobile applications | Adobe.

    Awaiting your response.

    Participant
    October 16, 2017

    I am getting beach balling so I used the EtraCheck and it shows this

       [failed]    com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.pli st (Adobe Systems, Inc. - installed 2017-01-11)

    how do I get rid of this so I can install again, I guess. Why does it say fail?

    Jeffrey_A_Wright
    Legend
    October 16, 2017

    Moving this discussion to the Acrobat Reader forum.