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brunof54094965
brunof54094965
Participant
January 16, 2023
Question

Attach Mail Option

  • January 16, 2023
  • 1 reply
  • 1114 views

Hi,

After last update January 13 2022.003.20310, attach to email option on the top of documents is not working.

 

 

Subject edited by moderator to correct typo: was "attack mail option"

 

 

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 16, 2023

Hi brunof54094965,

 

Thank you for reaching out.

 

Please let us know what happens when you try to use the option.

Do you get any error messages? Share the screen recording for a better understanding.

Share the OS version on the machine.

 

Thanks,

Meenakshi

brunof54094965
brunof54094965Author
Participant
January 17, 2023

HI, Meenakshi

see the attack pdf error. ACROBAT say "An error occurred during send mail". I'm using Outlook applicartion (not exchange). Until 13 january I had any problem.

Thanks.

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
January 18, 2023

Thank you for sharing the screenshot,

Please share the OS version on the machine and the process logs using the process monitor tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html.

 

Thanks,

Meenakshi

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