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A
Anonymous
February 7, 2017
Question

Attachments within PDF appearing for some users, but not for others

  • February 7, 2017
  • 1 reply
  • 532 views

I have a PDF document that I have created that has about 10 other PDFs and 4 word documents attached to it. I have sent it to approximately 200 people so far and about 20% can't view the attachments. The attachments don't appear in the attachments panel - it appears to be empty/blank.

Our troubleshooting so far has included downloading the PDF again, installing the latest version of Reader, re-starting their computer. Happens on both Windows and Mac. The screenshots they have sent me have been of a PDF document with an empty attachments panel.

Does anyone know what's going wrong? Everything's working fine for about 80% of users.

This topic has been closed for replies.

1 reply

T
Test Screen Name
Legend
February 8, 2017

Compare file sizes and modification dates shown by File > Properties. Are they as expected? My initial thought is that a virus scan might be removing them.

T
Test Screen Name
Legend
February 8, 2017

Easier in fact: have them send the PDF back to you, to see if the attachments are gone. If so, my money is on email/antivirus filtering. If not, they have a local problem.

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