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M
maddiej48148282
Participant
May 30, 2018
Question

Audio not playing on adobe reader dc

  • May 30, 2018
  • 2 replies
  • 4190 views

I try to click on an embedded audio file and an error message comes up saying: Adobe's built-in window's player cannot play this format as the required decoder is not installed on the system. Do I need to install something else? Nothing I do makes the audio play.

This topic has been closed for replies.

2 replies

M
macmikey
Participant
October 2, 2020

Not sure if this a good place to ask a related question, but just in case it's kosher, I'm giving it a shot.

 

Using Acrobat Reader DC (v.20.012.20043.3217) in Windows 10. I have a French teaching PDF that has embedded audio pronunciation files that, when I click on them using either the hand or pointer tool, do not get a play mode icon pointer (as it should per this page). Instead, it becomes a crosshairs that allows me to reposition. It does this regardless of what mode I'm in (read mode or... non-read mode... annotate mode?). Acrobat Reader does not say the file can't be played; it doesn't say anything at all. When I right-click on the image and choose "Play file" at the bottom, absolutely nothing happens.

 

Any ideas?

M
macmikey
Participant
October 2, 2020

FWIW, I cannot ascertain the format of the audio file. When I bring up the Sound Attachment Properties of the audio file, the file type is not indicated in any way in the Appearance, General, or Review History tabs. All it indicates is under the General tab, where a Modified Date of 9/5/2014 is indicated.

 

Of curiosity, I can get the audio to play on my Mac, but my homeschooled children aren't using my Mac.

 

I've experimented with toggling "Enable Protected Mode at startup" in "Security (Enhanced)" preference, as well as trying alternate media players in "Multimedia (legacy)" preference.

~graffiti
~graffiti
Legend
May 30, 2018

What type of file is the audio file?

M
maddiej48148282Author
Participant
May 31, 2018

I'm not sure. I downloaded it from a website that goes along with a textbook I'm using for a class. Is there a way I can see what type of audio file it is?

Meenakshi_Negi
Meenakshi_Negi
Legend
May 31, 2018

Hi Maddiej,

As you get the error message when playing the embedded audio file in Adobe Acrobat Reader DC, it seems that you have not installed the Adobe flash player for the application.

Try to install the Adobe Flash player from this link Adobe Flash Player needed for Adobe Acrobat and Adobe Acrobat Reader.

Then try to play the embedded audio file in PDF.

Check if that works.

If you still experience the issue, please share the screenshot of the error message you get.

Find below the steps to share the screenshot image file:

- Click on Insert image icon in the reply window as shown below:

- Then click on "Choose File" and browse to the location where you have saved the screenshot.

- Now select the image file and click on "Open".

- Then click on "Insert Image" tab at the bottom to add it to forum reply.

Let us know if you need any help.

We will be waiting for your response.

Regards,

Meenakshi

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