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J
Joe5C42
Participant
August 20, 2020
Question

Aug 11 release slow to shut down after printing

  • August 20, 2020
  • 1 reply
  • 878 views

I have seen this on 2 Windows 10 64-bit computers running on virtual machines with the Aug 11 release of Reader DC

 

After printing the PDF to a physical or pdf printer, I use the 'x' at the top right to shut down (one document open).  I then see an icon which looks like a wrist watch.  I see the icon for about a second on a one page document and on longer documents it shows beyond my patience (at least 15 seconds).  Repeated selection of the Windows close icon may close or eventually bring up Windows End Task dialog.  Is anyone else seeing this problem?

 

From what my users are telling me, the print progress bar is also much slower than usual.

 

Thank you.

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
August 21, 2020

Hi Joe

 

We are sorry for the trouble. As described its taking long time to close the document on the virtual machine.

 

Is the issue also exists on the actual Windows 10 machine or is it only limited to the virtual machine?

 

We have release a new optional update for Adobe Acrobat/Reader DC version 20.12.20043. Please update the application from the help menu > check for updates and see if that makes any difference.

 

Let us know how it goes

 

Regards

Amal

 

 

J
Joe5C42Author
Participant
August 21, 2020
No, I have not tested it on a non-VM connection. I just tried it again,
and it is updating automatically so it was at 20.12.20043. Same symptom.
J
Joe5C42Author
Participant
August 21, 2020

I just tested it on a desktop and it seemed to work as expected.  It shut down quickly with and without printing.

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