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aimeec51371053
Participant
September 11, 2024
Question

Background always disappears

  • September 11, 2024
  • 0 replies
  • 171 views

For the last couple of weeks I've consistently had a problem with Adobe Acrobat when I open a file that has a background layer or a solid colour shape placed somewhere in the file.

 

I'm exporting pdfs from InDesign using regular settings. 

 

Then when I go to view the files in Acrobat to review them the background or any solid shapes seem to completely disappear. This means I either can't review the document, as I can't see the white text that was on top of it. Or I'm getting an incomplete image as a shape that is at the back of the content is missing. Example attached. There should be a solid shape behind this photo and other white text that isn't visible due to the issue. 

 

I've restarted my computer several times. I've also just checked for updates and it did the most recent update. I also switched back to 'new Acrobat' view, as wasn't sure if this was a glitch with viewing in old acrobat. But the problem still occurs. Any suggestions for what I can do to rectify this issue?

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