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lauried60259629
Participant
March 5, 2017
Question

Bad Image and Fatal Error messages

  • March 5, 2017
  • 1 reply
  • 6265 views

I have been having trouble printing downloaded documents.  I get the following messages:

AcroRd32.exe - Bad Image

C:\Program Files(x86)\Adobe\Acrobat Reader DC\Reader\Cool Type.dll is either not designed to run on Windows or it contains an error.  Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.  Error Status 0xc000012f

and

Fatal Error

Acrobat failed to load its Core DLL

Does anyone know what this means and how I can fix it?  I have no phone support for this software from Adobe, which I think is absolutely ridiculous!  I never had this issue before.

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    April 9, 2017

    Hi lauried60259629,

    Sorry for the delay in response.

    Please refer to the following links to troubleshoot the issue:

    Resolve the Acrobat Failed To Load Core DLL error when launching Reader

    Error: “Acrobat Failed to Load core DLL”

    not opening the pdf file

    Acrobat won't open because Acrobat failed to load its core DLL"? (Acrobat Reader Installation & updates)

    Keep us posted with the results.

    Thank You,

    Shivam

    B
    BrisbaneGirl_777
    Participant
    March 31, 2020

    Yes I get a similar problem:

     

    C:\Windows\system32\HD.DLL is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.

    What does this mean as it keeps popping up when I view a PDF File? Even when I purchased just today for the monthly subscription???

    Thanks.

     

    Dov Isaacs
    Dov Isaacs
    Legend
    March 31, 2020

    This message has nothing to do with Acrobat. That module, HD.DLL is not part of Windows and not installed or used by Acrobat or any Adobe software. And this has nothing to do with earlier postings in this particular thread.

     

    Doing an internet search, it appears to be a module installed by some game software or possibly some virus on your system.

     

    I recommend you do a deep virus scan of your system as soon as possible.

     

    - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
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