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L
LSproles
Participant
March 7, 2013
Answered

Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User Li

  • March 7, 2013
  • 9 replies
  • 87908 views

For the past two or three weeks, every time we try to open a PDF file, we get the following message:

Before viewing PDF documents in this browser you must launch Adobe Reader and accept the End User License Agreement then quit and relaunch the browser.  There is no link in this message and I can't find where to launch Adobe Reader to accept this agreement.  I don't understand why we started having problems all of the sudden, but it's Extremely frustrating!!

We have a Mac OS X v. 10.7  Safari v. 6.0

Thank you very much!

      This topic has been closed for replies.
      Correct answer apkhan

      If you installed the Adobe Reader to the deafult location you will see it in your Hard Drive / Applications folder.

      Try this:

      1. Quit the Safari

      2. From Finder > Go > Go to Folder... > type in the path :  /Applications/ and hit 'Go'

      3. Launch 'Adobe Reader'

      4. Accept end user license

      5. Open PDF in Safari.

      9 replies

      C
      chrisdp1985
      Participant
      January 10, 2017

      The easiest way to get around this is to right click or two-finger click the file and download linked file. When it opens it will open through adobe acrobat reader DC and not through the browser. If you are using a iPhone or iPad, you shouldn't run into this licensing agreement issue, so that may be an option for those wanting to view it through their browser. In addition, you can always save PDF's to iBooks which makes it easy to find later and is accessible from their other iDevices.

      Also, if anyone wants to hire me to an Apple Store, I'm looking for work hahah

      deepcaves
      deepcaves
      Participant
      January 8, 2015

      I also tried what was highlighted as a correct answer, but it didn't work for me.  I am one of the group who are not getting the End User License to pop up.  I did find a solution however.

      I read on the Adobe Safari troubleshooting site (Troubleshoot Safari plug-in | Acrobat X, Reader X) that uninstalling an older version of Adobe Reader after installing a new version can have the effect of removing the AdobePDFviewer.plugin from Safari.  I had used AppZapper to remove an older version of Adobe Reader after installing Adobe Reader 11.

      Note: I did look in my Safari preferences under the security tab and the plugin appeared to still be installed, but Safari was still not working.  I continued to get the "Open Adobe reader to accept the End User License" dialog.

      What I did to get full functionality back was:

      1.  Make sure Safari is closed.

      2.  Rerun the Adobe Reader 11 installer app

      This seems to have fixed everything for me. The reinstall took a lot longer than my first attempt and I thought it was hung for a bit, but it finally finished.  Hope you have the same luck.  If not, check the link in my post, it had some other setting to adjust as well.

        B
        Badly Drawn Boy
        Inspiring
        January 7, 2015

        I just did some searching in the Chrome Extensions library and found one called "Notable PDF". Just installed it and it works great. It not only displays PDFs well within the browser, it also has annotation features. Very cool.

          KatBay99
          KatBay99
          Participant
          January 2, 2015

          I had the same problem in Safari.  I followed the instructions in the attached link and it is now working fine.

          http://helpx.adobe.com/acrobat/using/display-pdf-browser-acrobat-xi.html#id_48998

          WHY_DO_I_NEED_A_FORUM_NM_
          WHY_DO_I_NEED_A_FORUM_NM_
          Participant
          December 12, 2014

          This is still an issue.  MORE INFO:

          * I block all plugins in Chrome, so I must click them to start the plugin.

          * Upon clicking or fully allowing plugins I see this:  Screen Shot 2014-12-11 at 10.11.28 PM.png

          * Opening Adobe Reader results in no prompt to accept enduser license agreement.

          HELP.  Chrome Browser, 39.0.2171.71 (64-bit)

            MOtt
            MOtt
            Participant
            December 10, 2014

            I'm also having the issue in Chrome on a Mac. In addition, I am a creative cloud user and have my Adobe documents set to open with Acrobat Professional. I've searched and searched for answers, turned off the Chrome PDF viewer, enabled the Acrobat viewer and nothing has worked.

            Please take another look at this one. This was working before and has been completely unusable the past few weeks.

              B
              Badly Drawn Boy
              Inspiring
              December 9, 2014

              I am having the same problem, except I'm using Chrome on a Mac. When I launch Reader, I am not prompted to accept the EULA.

              We need another solution.

                8483560
                8483560
                Participant
                January 27, 2015

                For Chrome on a Mac:

                Open a new tab in Chrome and enter:

                chrome://plugins

                Disable the following:

                - Chrome PDF Viewer

                - Adobe Acrobat NPAPI Plug-in ...

                This should force Chrome to open the PDF in the external program associated with the .pdf extension, i.e. Acrobat Reader

                Works for me on Yosemite. YMMV.

                  P
                  pgurney
                  Participating Frequently
                  March 28, 2015

                  Your workaround is good for people who want to use an external program to view PDFs... but many users here in this thread actually want to view the PDF inline, in the browser. Like me. I have been bitten by this bug.

                  It is unclear whether the bug is caused by the Adobe Reader (or Acrobat) programs, or if by the plugin used by both Chrome and Safari. But it is affecting me, and is "new" to my Mac's experience.

                  I have to say that I wish Apple would make these software companies, like Adobe and Google, follow the "rules" and make software experiences for us users that does not involve such complexity. Go here, go there, try this, try that. These software interactions need to be carefully planned and controlled. Apple needs to act like the gate-keeper for these ever-increasing and frustrating interoperability glitches.

                  A
                  Adobe Employee
                  apkhanCorrect answer
                  Adobe Employee
                  March 7, 2013

                  If you installed the Adobe Reader to the deafult location you will see it in your Hard Drive / Applications folder.

                  Try this:

                  1. Quit the Safari

                  2. From Finder > Go > Go to Folder... > type in the path :  /Applications/ and hit 'Go'

                  3. Launch 'Adobe Reader'

                  4. Accept end user license

                  5. Open PDF in Safari.

                  L
                  LSprolesAuthor
                  Participant
                  March 7, 2013

                  YAY!!  Thank you soooooo much!!  I really appreciate your help!

                  J
                  JuliusPIV
                  Inspiring
                  March 7, 2013

                  I know this may sound odd, but can you tell us the name of the document?  (Better to copy/paste the document name into here - since this may be case sensitive)

                  L
                  LSprolesAuthor
                  Participant
                  March 7, 2013

                  Thank you!  It's actually ANY pdf file. 

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