Before you can perform print-related tasks...

Question

I have a user that is getting the following error:

Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer.

This is only happening when they are attempting to open a PDF that is attached to an email or when they click the quick print option in Outlook. If they save the PDF to their desktop they are able to open and print the document without issue.

I have seen others having this issue and the resolution was to change the default printer in Windows and then change it back. This did not resolve the issue. I have removed and reinstalled both Acrobat Reader DC and Office as well and that didn't resolve the issue.

Jay315097470390 · Accepted Answer

For Windows 11, at least, Go into Windows Settings -> Bluetooth & devices > Printers & scanners, and under "Printer preferences", turn Off "Let Windows manage my default printer".  That fixed the problem for me.

Amal. · Answer

Hi Steve

Hope you are doing well and sorry to hear that.

Please go through the help page that I have found on MS support https://answers.microsoft.com/en-us/windows/forum/all/problem-printing-from-pdf-to-printer-with-windows/4ebef17d-0afc-42cc-a5c8-7f7dfbfb8653 and see if that works for you.

Regards

Amal

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