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Participant
July 12, 2018
Question

big size document after sign - eID client .p12 certificate

  • July 12, 2018
  • 2 replies
  • 817 views

Hi all

I would like to ask about document size after sign with .p12 certificate. Long time worked everithing properly. Before sign the pdf doc has around 130kB, after sign it was around 180kB. But now after sign the document has 3.03MB. What happend?

Thanks in advance

Regards

Ondrej

    This topic has been closed for replies.

    2 replies

    AnandSri
    Community Manager
    Community Manager
    September 18, 2018

    Hello Ondrejn,

    We're sorry for the delayed response and inconvenience caused. Are you still experiencing the issue or it is fixed?

    Install the latest patch of Adobe Reader and check DC Release Notes — Release Notes for Acrobat DC Products

    I assume there is a possibility when the first signer signed the document the document got locked. To check open the document in Reader or Acrobat, click on File>Properties>Security tab. Check if you have permissions to sign the document.

    To check open the document in Reader or Acrobat, click on File>Properties>Security tab. Check if you have permissions to sign the document.

    If the issue persists, remove Adobe Reader using Acrobat Cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install the latest version of Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    AnandSri
    Community Manager
    Community Manager
    July 13, 2018

    Hello Ondrej,

    We're sorry for the trouble you had, please refer to the following Adobe discussions and articles and try the suggestions marked as helpful and correct File Size Growth when digitally signed

    Electronically signing PDF file increases file size by approximately 3 MB

    File size increases dramatically after digital signature

    What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

    Is it a Mac or Windows machine and what is the version?

    Is it specific to one PDF that it's size increases when you use the certificate of with all the PDF files?

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    Participant
    July 16, 2018

    Hi Anand,

    version of my adobe reader is Adobe Acrobat Reader DV - Slovak (18.011.20055), im on Windows 7 Professional, 64 bit. I have the same problem with all PDF files after digital sign. For example i made empty PDF with size 78,8kB, after digital signature it has 3,07MB.

    Regards

    Ondrej