Billing and payment issues

Forum|Forum|1 year ago
August 8, 2024
3 replies
624 views

My credit card was charged for the payment of monthly plan and now I want to manage my account to cancel my plan so I won't be charged for the next month but It's saying "unable to manage" "You must resolve an issue with your payment details before making any changes to your plan.

If you take no action, your plan will be suspended." "Update payment". BUT MY CARD WAS CHARGED FOR THE PAYMENT ALRERADY. And when I click update payment I fear that it will charge my twice. I need help.

try67

Community Expert

You should contact Adobe directly for help with this issue, using one of these channels:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone, during working hours)
Twitter: https://twitter.com/AdobeCare
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...