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O
Osman Bedir
Participating Frequently
July 9, 2025
Question

Black screen issue with scanned documents and freezing problem in Acrobat Pro

  • July 9, 2025
  • 1 reply
  • 362 views

Since the latest update of Acrobat Pro, I am no longer able to scan documents. The scanned documents appear completely black. My operating system is Windows 10 Enterprise 64-bit. For a long time, Acrobat has been freezing while navigating between pages, forcing me to frequently close and reopen the application. After the most recent update, documents scanned for archiving purposes now display entirely in black. Navigating through the page thumbnails has also become nearly impossible. I urgently need a stable version of Acrobat that works reliably on Windows 10 Enterprise 64-bit, along with a trusted download link. I would greatly appreciate your prompt assistance with this issue. Thank you in advance.

    1 reply

    O
    Osman BedirAuthor
    Participating Frequently
    July 9, 2025

    Since the latest update of Acrobat Pro, I am no longer able to scan documents. The scanned documents appear completely black. My operating system is Windows 10 Enterprise 64-bit. For a long time, Acrobat has been freezing while navigating between pages, forcing me to frequently close and reopen the application. After the most recent update, documents scanned for archiving purposes now display entirely in black. Navigating through the page thumbnails has also become nearly impossible. I urgently need a stable version of Acrobat that works reliably on Windows 10 Enterprise 64-bit, along with a trusted download link. I would greatly appreciate your prompt assistance with this issue. Thank you in advance.

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    July 10, 2025

    Hi Osman Bedir,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    As the scan documents appear black, this often occurs due to a conflict with the TWAIN driver or incorrect scanner settings. Please try the following suggestions: 

    1. Use the Scanner's Native Interface:

    - Go to File > Create > PDF from Scanner > Custom Scan.
    - In the Custom Scan dialog, click Options next to the scanner name.
    - Under User Interface, select Show Scanner's Native Interface.

    2. Enable "Invert Black and White Images": If the scan appears as a negative, check "Invert Black and White Images" in the same scanner options. 

    You can also take a look at the information in the following help document: Troubleshooting tips for scanner issues when using Acrobat. 

     

    For the freezing issues, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/4nE99x5. 

     

    Feel free to let us know if you need any help.

     

    Thanks,

    Meenakshi

    O
    Osman BedirAuthor
    Participating Frequently
    July 24, 2025

    Thank you for your support. I am now saying goodbye to the Adobe family. The technical team stated that Windows 10 Enterprise 64-bit is no longer supported. Regretfully, I am terminating my Adobe subscription as of August 16, 2025. Thank you for everything.

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