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yolandal61195413
yolandal61195413
Participant
February 15, 2018
Question

Blank Adobe Download Manager

  • February 15, 2018
  • 1 reply
  • 4051 views

My Adobe Reader started slowing down my system end of last year, then started stalling my computer whenever I had worked on a pdf document and wanted to save it. Two days ago my antivirus (Avast) quarantined a word document I was trying to save as pdf; flagging it as being infected. Since then I have tried to uninstall Acrobat and after a long struggle managed to do that through the Windows Installer CleanUp Utility. I am trying to reinstall Reader and step 1 and 2 goes well. But step 3 never appears. All I get is a blank Adobe Download Manager window and a blank Internet Explorer page. I can send screen grabs of it, if it will help.

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      1 reply

      M
      Adobe Employee
      Mohd Amish
      Adobe Employee
      February 20, 2018

      Please install Reader DC from: Adobe - Adobe Acrobat Reader DC Distribution and see it works.

      yolandal61195413
      yolandal61195413Author
      Participant
      February 20, 2018

      It was going well but then I got this error message and I had to abort:

      Error 1328. Error applying patch to file C:\Config.Msi\PTAE9B.tmp. It has probably been updated by other means, and can no longer be modified by this patch. For more information contact your patch vendor.

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