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M
markl45361603
Participant
October 16, 2019
Question

Blank bar along top of window

  • October 16, 2019
  • 1 reply
  • 5199 views

Following the update to Adobe Acrobat DC (19.021.20047) on our Windows 2012 R2 platform that there is a space along the top of the window  only when maximised (the space disappears when window is restored down).

 

This is causing an issue whereby when a user tries to move the mouse over the Menu bar, or tries to close, minimise, restore down the window, it actually clicks whatever is below the option.  Please see my screenshot attached, although the mouse pointer is not showing, the pointer was hovering above the "View" option as if it was over the View option.  Another example is if I try to click on the X to close the file it actually clicks sign in.  It's like the mouse pointers position isn't true to what it is selecting in Adobe DC.  The issue doesn't exist in any other applications on the server.

 

Many thanks,

 

Mark

    This topic has been closed for replies.

    1 reply

    AnandSri
    AnandSri
    Legend
    October 16, 2019

    Hi Markl,

     

    Thanks for sharing the details and sorry for the trouble. This seems to be a strange issue, would you mind removing the installed Adobe Reader application using the Acrobat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html

    Reboot/log-off if possible, reinstall Adobe Reader https://get.adobe.com/reader/enterprise/ and check.

     

    Do you have multiple monitors connected with the machine? 

    Have you tired changing the resolution from the Adobe Reader's Preferences Edit>Preferences>Page Display? If not please change he resolution and check.

     

    Let us know how it goes and share your observation.

     

    Thanks,

    Anand Sri.

     

     

     

    M
    markl45361603Author
    Participant
    October 16, 2019

    Thank you for your quick response, Anand.

     

    I have tried repairing the installation and that made no difference.

    Also, I do have two monitors, but switched to using one monitor and the issue remained.

    I tried changing the resolution and it made no difference.

     

    I have just realised, and it may be worth mentioning, that this issue is only happening when connecting to the terminal server through the Remote Application connection.  When I connect to the same server through a Remote Desktop connection the window displays fine.

    Ayush__Jain
    Adobe Employee
    Ayush__Jain
    Adobe Employee
    October 18, 2019

    Hi,

     

    Thanks for letting us know about this.

    Can you please let us know which Remote Application Client you are using to take the remote access of your Windows 2012 R2 machine?

    Also could you please confirm are you facing this issue on multiple machines taking Remote Application access to few other Windows 2012 R2 servers or is it something that is specific to only one particular server machine ?

     

    Regards

    Ayush Jain

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