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Marta27039610mybe
Participant
November 9, 2022
Question

Blank Documents tab in the browser

  • November 9, 2022
  • 1 reply
  • 572 views

Hi, ive been triying too acces my documents saved on the cloud through https://acrobat.adobe.com/link/documents/ as i usually do, but the documents tab is completely blank. I still have acces to my documents in the desktop and mobile app, but id like to see them in the browser. Ive already tried to:

 

- Deleted the browser cookies, and cache

- Sign in and out

- Log in with another computer

- Log in with another browser

This topic has been closed for replies.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
December 1, 2022

Hi Marta27039610mybe,

 

Thank you for reaching out, and sorry about the delay in response.

 

Could you please confirm if you are still experiencing this issue?

If yes, try using the alternate browser or a new incognito window on Chrome. Check if that makes any difference.

Check if the same issue occurs when you open the account on a mobile browser.

When did you notice this behavior started occurring?

 

Let us know if the issue is already resolved.

 

Thanks,

Meenakshi

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