Participant

Question

Blank pages in the front when printing double-sided

Forum|Forum|6 years ago
December 19, 2019
22 replies
25002 views

I am using MacBook Pro (updated) and Adobe Acrobat Reader DC and standard inkjet printer at home.

I've noticed that my printer keeps printing the first page double-sided with a blank page because it prints the first page firstly. Normally, page 1 and page 2 will be printed double-sided together, but my page 2 goes with page 3, and page 4 with page 5, and so on, leaving page 1 alone.

I have left the "reverse pages" unselected. It happens only when I use Adobe Acrobat Reader DC built-in print feature. How can I solve it?

M

megs94202909

Participant

It's mid-April of 2025 (six years later) and ditto!

W

WLMJr

Participant

Sometime ago, I realized that Adobe is not interested in fixing this problem for Mac users. I switched to Apple Preview as my default PDF viewer. It works fine.

P

Pieter26922175ragl

Participating Frequently

And me thinking Apple people were all in to Adobe and Adobe was all into Apple. There is nothing professional about how they are handling this case. As a matter a fact, I am quite astonished (haha) how people have to wait for more than 6 years for a fix. When actually more than 6 weeks would already be outrageous 😂. Anyone from Adobe who is reading this, congratulations with the truly #epicfail. I expected more from such a well established and high rated company as yours.

P

Pieter26922175ragl

Participating Frequently

Hello Adobe

Can you tell us howmany more years it will take to fix this problem?

We havee been asking for a solution for 5 years now, when will you take this matter seriously? And when will you fix it?

This is no way to treat clients in any kind of way.

It is for us, VERY HARD, to believe that you just let this stand on the shelf on the closet.

Totally crazy.

amandan13571661

Participant

Somehow in 2025 this is STILL an issue. Any resolutions?

M

michaela26

Participant

Still an issue for me...deeply aggravating.

S

Sarah38963779iin4

Participant

I, too, have the same issue, but only when printing from Adobe Acrobat Reader, the only Adobe product I use. I don't have this issue when using any other Apple, Microsoft, or Google product. It's not me...it's you, Adobe.

P

Pieter26922175ragl

Participating Frequently

Hi Adobe. When do we get an official update about this matter? It's clear that many mane people have issues and it is clear these issues have been there for a very long time. Any worthy company would solve this matter so why aren't you?

S

shaktikeshri

Adobe Employee

Hi,

Sorry for the inconvenience caused.

The issue is being fixed for Acrobat DC and fix is in progress for Adobe Reader DC. We are making sure that fix for Adobe Reader DC also reaches our customers soon.

S

shaktikeshri

Adobe Employee

Hi,

Sorry for the inconveneience caused. The issue has been fixed in Adobe Acrobat DC version 23.006.20380 . For users with Adobe Acrobat DC, please update to latest version and let me know if you are still facing the issue. For Adobe Acrobat Reader DC, fixing of the issue is in progress and should reach to production soon.

S

Shannon33913931gdzk

Participant

This is my version and it is still a problem.

C

ckaraboran

Participant

I have the same issue like everyone else here.

Printer: HP ENVY Inspire 7900 series (latest firmware).

Adobe Acrobat Reader version: 2023.006.20360

MacOS 14.1

C

ckaraboran

Participant

First page is alone, second and third pages are two-sided.

A

abhisi

Adobe Employee

Hi All,

Sorry for the inconvenience caused to you.
We have logged a bug for the same and the engineering team is working on it.

I will update here once the bug is fixed.

Thanks,
Abhishek Ranjan Singh

A

AdamsFamily6

Participant

Still not fixed!

CoSA_DaveS

Adobe Employee

Not a fix, but I did find a workaround: check the Reverse pages option! [Edit: this only works for HP printers]

W

William26851485krpw

Participant

The easiest workaround I've found is:

Open the PDF with Preview and insert a blank page to make the total number of pages even. Then export it to a new PDF so that it will print 2-sided correctly from Reader.

I agree we shouldn't have to do this. It's a bug in Reader for Mac. Hope Adobe fixes it.

A

audrey77

Participating Frequently

That’s the workaround we got years ago. It also occurs using Adobe Acrobat
pro. It’s not just limited to preview.

CoSA_DaveS

Adobe Employee

Someone on the Acrobat team has finally reproduced this problem, and they are working on a fix. It only happens with certain printers. Sorry for the long-standing annoyance!

A

audrey77

Participating Frequently

Annoyance and a lot of wasted paper LOL

Thanks for the update.

R

RedForeman

Participant

This is ongoing with Epson printers. My latest is an ET-4850. The driver in use is "EPSON ET-4850 Series-AirPrint" version 3.0 (installed an update just now, no change with the problem). Odd number of pages will always skip the back of the first page. I can open the exact same file in Preview and it will print correctly (print on both sides until blank on back of last page). I also have an ancient HP Laserjet 3600dn, Acrobat will print the same file correctly using it duplexing. Both printers and my computer are connected via a wired LAN, if that matters. I can duplicate the fault printing from Adobe to the Epson with any odd number pages pdf file.

Mac Mini M1 2020, macOS 13.0.1

Acrobat Pro (about)

Architecture: arm64

Processor: Apple M1

Build: 22.3.20258.0

AGM: 7.0.1

CoolType: 8.1.0

JP2K: 3.0.1.51486

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