Blank pop up pages, such as "save" to folders...

Question

Hello. I'm having trouble with Adobe Acrobat Reader DC program. Every time I press "save" or "save to" in order to save my PDF, the save page pops up with a white screen and does not allow me to select a folder to save my PDF to. I can click around on tools, home, top toolbar, etc., but I cannot save or export the PDF. I do not want to lose my comments on the PDF.

[Here is the list of all Adobe forums... https://forums.adobe.com/welcome]

[Comments is to ask about the operation of the Forum, not a specific program]

[Moved from the Comments forum to the specific Program forum... Mod]

AkanchhaS8194121 · Answer

Hi Duvalla,Sorry to hear about the trouble.Please update application via Help->Check for updates to be on the latest and safest version of Acrobat/Reader and restart the machine.If the issue still persists, we would require the following information to understand the issue better:Environment/Platform/System informationApplication(Acrobat/Reader) version. Identify the product and its version for Acrobat and Reader DC Does other views like Document Cloud, My Computer, Save As Dialog, Send and Track, Send for Signature, etc. are working as expected?Thanks,Akanchha

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded