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h746f
Participating Frequently
October 4, 2021
Answered

Blank sign in screen opens and closes repeatedly when opening Reader

  • October 4, 2021
  • 3 replies
  • 18879 views

When certain members of our team open Adobe Reader it also opens a blank screen with Adobe borders that is visually similar to the sign in screen. This imediately closes and then re-opens repeatedly until they select the close window button at which point this window remains closed and they can use Adobe Reader as normal. Please can you advise on how to stop this from showing?

 

We have tried re-installing Adobe Reader which has no effect and this is only occuring with some team members. Also it happens regardless of whether you open Adobe Reader from a PDF in File Explorer or just open Reader by itself.

    This topic has been closed for replies.
    Correct answer KipDB

    Just got off the phone with support and we were able to fix this issue by adding 2 registry keys. Hope this works for you all too.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

    REG_DWORD 5

    iAcroLoginType

     

    HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral

    REG_DWORD 5

    iAcroLoginType

    3 replies

    K
    KipDBCorrect answer
    Participant
    April 29, 2022

    Just got off the phone with support and we were able to fix this issue by adding 2 registry keys. Hope this works for you all too.

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

    REG_DWORD 5

    iAcroLoginType

     

    HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AVGeneral

    REG_DWORD 5

    iAcroLoginType

    R
    Raúl246114374g85
    Participant
    May 26, 2022

    I tried this but i didn't work. ¿Do you know if you have to restart your pc to make it works? 

    A
    Angel230609914kqh
    Participant
    February 9, 2022

    Hi, 

    I'm experiencing the same issue and have tried the solution provided below with no luck.  Is there any update on a fix?

     

    Thank you 

    H
    heatherw68551659
    Participant
    February 11, 2022

    I also had this and resetting IE as mentioned did not work for me. What did work was signing out of all Adobe sessions.

      A
      Angel230609914kqh
      Participant
      February 14, 2022

      Thank you for your response.  After multiple attempts with clearing the active sessions and resetting IE settings again, I could not stop the pop-up window from keep appearing in Adobe Reader.  Anyone else have better luck with this?

       

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 4, 2021

      Hi there

       

      Hope you are doing well and sorry for the trouble.

       

      Would you mind sharing the version of the Acrobat Reader DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.07.20095 (Win) , 21.07.20096 (Mac) installed. Go to Help > Check for updates.

       

      Also try to logout of the application, reboot the computer once and relogin with the same Adobe ID and see if that works for you.

       

      Regards

      Amal

      H
      h746fAuthor
      Participating Frequently
      October 6, 2021

      Hi Amal,

       

      Thanks for your reply. I can confirm we are are using this latest version.

       

      Also, when the users affected try to select sign in the same blank screen loads as on startup and then closes so they are not able to sign in at all.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      October 7, 2021

      Hi there

       

      Have you tried to logout of the application, reboot the computer once and relogin with the same Adobe ID?

       

      Let us know how it goes.

       

      Regards

      Amal

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