Blank white page when pdf opened with Acrobat Reader

Question

I can see text in the preview and printing shows the document with whole text correctly.

This occurred after the update to Acrobat Reader version

“Continnuous Release | 2025.001.20432 | Unified app”

I am using MacIntosh OS: Sequoia 15.3.2

I didnot have this problem with the same documents before. It is rather annoying because the are invoice's of 2024 which I need for filling in my tax-form of 2024 !

AnandSri · Accepted Answer

Hello!

I hope you are doing well, and thank you for sharing the file.

The issue has been fixed with the latest update of Acrobat and Reader version 25.001.2043x Optional update, Mar 19, 2025. Please install the latest build from the menu > Help > Check for updates, reboot the machine and check.

Let us know if you still experience any issues.

Thanks,

Anand Sri.

AnandSri · Answer

Hello @MMdeV!

I hope you're doing well, and we apologize for the delayed response and the trouble.

The product team is aware of the issue and is actively working to identify the root cause, along with a workaround and a fix. The solution will be available soon. Could you please share a PDF file where the text is missing for further investigation?

Thanks,

Anand Sri.

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