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charlesh21021168
Participant
February 27, 2017
Answered

Block Cursor

  • February 27, 2017
  • 1 reply
  • 3433 views

Recently Adobe Acrobat DC started using a square block as a cursor.  When you move over the document, it will change to the hand or select depending on which is selected, however, you can not use any of the menu options on the tool bar.  I removed the application, then did a reinstall from the web, without anything changing.  How do I fix this?

    This topic has been closed for replies.
    Correct answer Meenakshi_Negi

    Hi charlesh21021168,

    Sorry for the delay in response.

    Please try the steps provided in this thread with the similar issue: On Adobe Reader I have a black square instead of the mouse pointer.

    Let us know if it helps in resolving the issue.

    Regards,

    Meenakshi

    1 reply

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    March 1, 2017

    Hi charlesh21021168,

    Are you experiencing this issue with Adobe Acrobat DC application only?

    What is the dot version of application OS installed on your system?

    Try once to run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and restart your system.

    Then re-install application from here: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know how it goes.

    Regards,

    Meenakshi

    C
    charlesh21021168Author
    Participant
    March 1, 2017

    I only have this problem with the Acrobat DC application. (version 2015.023.20070).  I don't have a problem with any other application or Acrobat XI

    From: meenakshin83966505 <forums_noreply@adobe.com>

    To: Charles Hahn <cdhpc2@yahoo.com>

    Sent: Wednesday, March 1, 2017 8:15 AM

    Subject: Block Cursor

    Block Cursor

    created by meenakshin83966505 in Acrobat Reader - View the full discussionHi charlesh21021168,  Are you experiencing this issue with Adobe Acrobat DC application only?What is the dot version of application OS installed on your system? Try once to run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  and restart your system.Then re-install application from here: Adobe - Adobe Acrobat Reader DC Distribution Let us know how it goes. Regards,Meenakshi If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9363847#9363847 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9363847#9363847 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following" Start a new discussion in Acrobat Reader by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624. This email was sent by Adobe Community because you are a registered user.

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