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Krzysztof5C9E
Participating Frequently
Dec 3, 2020 11:17 AM UTC
Question

Bug in Adobe Reader when entering text field

Hi Folks,

 

Not sure where to flag it; but maybe this forum is a good place. We are using Adobe 2020.013.20066 and all our team experience the same bug. When entering a text block using Fill & Sign; the entered text not only appears on the page where it was originally entered but it them 'appears' on random page throughot the document. When text from these incorrect pages is deleted, then it as well deletes itself from the page where the entry was done intentionally (originally). Ref. attached example.

 

This is very annoying as we rely on this functionality for professional use.

 

Can you please advise?

 

Thanks & Regards,

Krzysztof Zeb

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12 replies

Adobe Employee
Sahil Maqsood
Adobe Employee
Dec 3, 2020 5:57 PM UTC

Hi, 
You can report a possible bug on the below mentioned link
https://www.adobe.com/products/wishform.html

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    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    Dec 3, 2020 4:52 PM UTC

    Mmmmmm…

    I received an email :

    Bonjour JR Boulay,
    Félicitations ! Krzysztof5C9E a marqué votre réponse comme correcte.
    Le Dec 03, 2020 12:17 PM sur Acrobat Reader
    Re: Bug in Adobe Reader when entering text field

     

    It says that Krzysztof5C9E has marked my answer as correct.

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    Acrobate du PDF, InDesigner et Photoshopographe
    Krzysztof5C9EAuthor
    Participating Frequently
    Dec 3, 2020 5:45 PM UTC

    Yes, I have marked your suggestion about sharing pdf file as correct. Thanks for that btw!

     

    However, the system marked the entire thread as resolved. As the initial question is still open, I have 're-resolved' the thread to allow someone to maybe explain  any potential work-arounds for the Adobe's bug.

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    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    Dec 3, 2020 3:10 PM UTC

    I don't know why this happens. I can't see this issue on my system.

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    Krzysztof5C9EAuthor
    Participating Frequently
    Dec 3, 2020 3:38 PM UTC

    Thanks Bernd.

     

    This is clearly a system bug that requires a fix. What are the channels to make Adobe aware of that fact so patch can be issued?

     

    Regards,

    Krzysztof

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    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    Dec 3, 2020 11:32 AM UTC

    Share the PDF file.

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    Krzysztof5C9EAuthor
    Participating Frequently
    Dec 3, 2020 12:05 PM UTC

    Hi Bernd,

     

    thanks for coming back so promptly. I have just downloaded a random pdf file from the internet, and the same phenomena happens. Entries were only made on Page 2, however you can see them appearing on pages 13 and 14.

     

    Can you please advise how to share a pdf file here? Can't see any obvious method. Only images and videos.

     

    Thanks & Regards,

    Krzysztof

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    JR Boulay
    Community Expert
    JR BoulayCommunity Expert
    Community Expert
    Dec 3, 2020 12:22 PM UTC

    ==> https://helpx.adobe.com/acrobat/using/sharing-pdfs.html

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    Acrobate du PDF, InDesigner et Photoshopographe
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