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Participant
November 22, 2021
Answered

"Bytes not ready" error

  • November 22, 2021
  • 15 replies
  • 50707 views

I was using Acrobat Reader to view and comment on a couple PDFs which are located in my Google Drive for Desktop. After closing my laptop, walking to a different location (on the same Wi-Fi network), and upon opening it back up again, I was presented with a "Bytes not ready." error pop-up in Acrobat Reader. When clicking "OK," the pop-up always reappears after a length of time ranging from immediately to around five seconds. I know I could probably fix this by force-quitting and reinstalling Reader, but I would just like to know why this might be happening, and how to avoid it in future.

Correct answer mayben73746699

Hi @jodyf4828470,

 

Have you tried the steps shared above?

 

Let us know if you still face the issues after the steps.

 

Also, please share the Mac OS version you are using. 

I would also suggest you check the correct answer in the URL: Solved: the document could not be saved. A file I/O error ... - Adobe Support Community - 6545003

 

-Souvik


Hi, I had the same issue, I found that if I remove any characters such as hyphens, commas, full stops etc then it works fine.

15 replies

designSimple
Participant
August 15, 2024

Same error message. After considering and/or trying many of the suggestions, the one that fixed it for me was syncing.

I use Dropbox and it's very aggressive about offloading local files to the cloud. It was doing that with my PDFs almost right after creating them. When I manually forced them to reside locally, the errors all went away.

 

Longterm solution is maybe dial down your cloud settings so it keeps active files local. Or get in the habit of checking the PDF before opening it — in Mac Finder I have a small cloud icon beside the file. I just click the cloud (to download) before double-clicking the file to open.

Participant
March 12, 2025

I am afraid none of this guarantees proper working of the software. It happens very often to me, and in many very different situaions: small files, large file, locally stored, stored on cloud, with or without certain types of characters (which, by the way, are absolutely normal characters, and if that was really the issue, then it would mean that Acrobat is totally unable too do its work, which is displaying texts)... All I can, say is that often (but not always) this (and other) error message appears after a prolonged inactivity of Acrobat (e.g. if you leave it running with one or more files open, do something else and the come back to it). And the only solution I could find is force quit and reopen Acrobat (no need to reinstall). Luckily, Acrobat generally reopens unsaved files, so that you can save them, and also other files tha were open in the previous session.

Participant
March 12, 2025

But it is clearly a bug in the software...

Participant
May 29, 2024

Arg! This happened out of nowhere! 
My problem: adding a 1 page PDF agenda to a 20 page packet. I had the larger file open first then tried to add the 1 file to the front and got BYTES ERROR.

My solution: open the 1 page agenda first then add the 20 pages under Organize Pages.  

Participant
February 4, 2024

The file might be in the cloud. It won't import until you download to the local drive. 

Participant
January 30, 2024

Just had this problem today on my MacBook Air using Adobe Acrobat Pro.  I was trying to combine files (add another pdf as a second page to my current pdf).  I finally figured out that the pdfs were not recognizing text, so I guess they were not worthy of combining or something.  I chose "recognize text" and saved each pdf, and then they combined just fine.

Participant
January 25, 2024

I was continuously having this issue on my Mac, when it dawned on me how to fix it. Very simple. I had been storing my files in iCloud, and usually don't have any issues. This time, however, I decided to open Finder, select the files, highlight them, right click and select 'Download'.  As soon as that happened, I was instantly able to pull them all into a single doc as I needed, and saved it, and access it later to attach it to an email. Now, I make sure my files are actually downloaded BEFORE I create anything, or make comments. It will save automatically back to the cloud as needed, or wherever you want to save it. 

Participant
August 5, 2023

I had this problem today on Macbook Pro 2020 running Ventura 13.4.1 (c) (22F770820d).

 

This problem is related to PDFs stored on a remote server. I was working on files from dropbox, and. even though I was working on local versions of the files as sync'd from DB, I got the bytes error trying to insert a PDF from file into another PDF. As soon as I copies the PDFs from the DB directory to a local location (my desktop), the problem was resolved. So I don't think this is related to if PDFs have annotations (although I didn't test this specifically, I think its related to permissions of a file that is sync'd with a remote server like DropBox or maybe others like OneDrive, Box, etc.

Participant
August 7, 2023

More detail, I updated to MacOS 13.5 but the problem persists with DropBox.

Participant
June 26, 2023

This only occurs when I'm using a thumb drive that ejects improperly on my Mac. The Bytes not Saved pop up displays which will not allow me to use any functions or work arounds. I have to force quit, losing unsaved work. As soon as I do that Adobe begins installing an update.  Is the only solution to keep checking for updates?  Why hasn't this been fixed?

Participant
June 1, 2023

hello mate jsut wondering if you need help in the toilet lol hahahahaahahha

Participant
May 1, 2023

I've seen a lot of replies for this and didn't find a solution but figured it out.

The PDFs / pages I was trying to add to another PDF were visible in my files, of course, but only in the cloud (so... the bytes were not ready...) -- once I clicked the little "download" icon next to the file name, and they downloaded to my computer, they dragged and dropped perfectly into the PDF file like normal.

Participant
May 2, 2023

Thank you.

--
*James Gascoyne*
[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

murpium
Participant
April 17, 2023

The problem seems to occur whenever the file you have open is no longer available. Perhaps it was on a network share and you've lost your connection. Perhaps it was a temporary file that has since been deleted. I'm guessing the entire file is not kept in memory, and so the source file must be read from the disk in order to save your changes (even if you're saving to a new location).

I got this error today because I had opened a PDF document on a website, it opened in the Adobe's Acrobat extension for Chrome, I clicked the "Open in desktop app" button, and then left it open for a couple days in the background while I did other things on my Macbook M1. When I went to try and save it today after filling in the form fields, I got the "Bytes not ready" error. I pressed Command+D to see the file location, it was stored in /private/var/folders/xx/xxxxx.... as a .tmp file of some sort (which I just assume is where the Chrome extension's "Open in desktop app" button is intended to "save" it as a temporary copy, and it's just assumed you will save it to a proper location in fairly short order if it was a PDF you actually wanted to hold on to).

Since it wouldn't save, I re-downloaded the PDF to my downloads folder. I tried to open it so I could copy and paste from my form fields into this new copy. Acrobat refused to open the newly downloaded PDF. No error message or anything. Just... did nothing when I tried to open it. I had to resort to screenshotting the form, quitting Acrobat entirely, and then re-entering my form fields on the new copy. Luckily there wasn't much I needed to copy, but I would have been pretty upset if it had been a lot of work.

Seems like the fix for Adobe's developers is to figure out a way to preserve the source PDF's data somewhere in case the source file goes away. Maybe files under a certain size can be entirely loaded into memory (my particular PDF was only 516KiB on disk). Maybe make a copy in a temporary folder that Acrobat has control over so that it doesn't get deleted. At the very least figure out why I wasn't able to open another copy of that PDF so I could copy/paste form fields over to the new copy. Maybe hold a checksum of the PDF file (like a SHA256 hash), and if a user tries to open the PDF again with that identical checksum, automagically use that as the new source PDF. I'm just spitballin' here. It's not my job to fix Adobe's software. With perpetual licenses gone, Adobe should be rolling in cash to pay developers with. That way they can continue to deliver all that amazing innovation and the very best bug-free software that Adobe is known for. *cough*