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calm_Haven15A8
Participant
April 30, 2015
Answered

can not install Adobe Reader get message newer version is already installed

  • April 30, 2015
  • 14 replies
  • 342297 views

Unable to install Adobe Reader on a my computer .  Installation fails with the message a newer version already installed. I had Adobe Reader 11 but apparently auto update saw there was a new version and uninstalled Adobe reader 11 and tried to installed Adobe Reader DC.  Any ideas on how to get this installed

    This topic has been closed for replies.
    Correct answer paulgilwern

    I tried everything else I could find on the web, including changing root user, all to no avail.

    Then it struck me - was the 'higher version' in the trash!

    Of course, I had not emptied the trash after uninstalling the previous version, so it was still there. When I emptied the trash, the new version downloaded fine!!

    Problem solved, after 2 hours of fiddling - and all because Adobe did not factor this into their programming!

    14 replies

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    paulgilwernCorrect answer
    Participant
    November 8, 2017

    I tried everything else I could find on the web, including changing root user, all to no avail.

    Then it struck me - was the 'higher version' in the trash!

    Of course, I had not emptied the trash after uninstalling the previous version, so it was still there. When I emptied the trash, the new version downloaded fine!!

    Problem solved, after 2 hours of fiddling - and all because Adobe did not factor this into their programming!

      braedonl77303253
      braedonl77303253
      Participating Frequently
      January 4, 2018

      This is absolutely the correct solution, thank you so much! I had tried root user, downloading the adobe cleaner tool, deleting preference files in my library, and this is the thing that ended up working because they saw a version in the trash!

      K
      kashifMohd
      Participating Frequently
      November 3, 2015

      Please provide a screenshot of the error message. Also please provide the MSI log. You can enable installation logging on the system as per this article How to enable Windows Installer logging . Once logging is enabled try to download and install Reader DC. If you encounter failure then send us the latest installation log from user temp directory (Start->Run-> type "%temp%") - logs would start with name - MSIxxxx.log.

      R
      ronaldc5070320
      Participant
      November 3, 2015

      Here are the logs from the failed attempts this week. Can you see anything here that would indicate why the install failed?

      Thanks,

      Ron

      M
      michaelstoliker
      Participant
      November 11, 2015

      Try deleting the old Adobe setup folder as I suggested in this thread Every time I try to install Adobe Reader, dropped installation and my PC tells me I already have a newer version install…

      K
      keno1340
      Participant
      May 5, 2015

      I am having the same issue.  I have uninstalled the older version of Adobe Reader, and tried to start from scratch to install the new DC version.  I keep getting the "newer version already installed " error.  I have run the "cleaners" from AdobeLabs.  Also have tried to install versions 10 & 11 - also get error 1923 message when trying to install the older versions (I am logged on as an Administrator).  I have also removed all cookies and temporary internet files and emptied the recycle bin.  I don't know what to try next!  I have also run "CC Cleaner" to remove bad registry entries.  Also tried different browsers (Chrome, IE, Firefox),  and tried the link suggested in the above staff reply to directly download.....nothing works....... I am running Windows 8.1 OS.. Please Help!

        AadeshSingh
        Community Manager
        AadeshSinghCommunity Manager
        Community Manager
        May 1, 2015

        Hi John,

        It please run the cleaning tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & then try to install Adobe Reader using this link Adobe Acrobat Reader DC Install for all versions.

        Let me know if the issue persist.

        Regards,

        Aadesh

        C
        calm_Haven15A8Author
        Participant
        May 1, 2015

        Hi aadesh

        I am still having the same problem installing the new Adobe reader DC it starts to install then come back with the message that a Newer Version is already Installed. I can install Adobe Reader 11 and it works, it is just the new one that has the problem.

        John Biggs

        Sent from Windows Mail

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